vidaXL
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Damaged product
I ordered the cabinet and the doors wont place, the screw holes are not there so I cant screw them in. the shelves wont go in and there too loose so they wont tight.
The drawer wont sit in correctly and there is a big gap on the right. Is there any way i can get a replacement for it.
Preferred solution: I would like a replacement please
Doetinchem, Gelderland
Delivery
The driver didnt deliver my bed to my house.
I spoke to the logistics company and they arranged for immediate delivery.
User's recommendation: Do not accept that the driver uses excuse that you weren’t home.
Dear customer, Thank you for your feedback! I'm sorry to hear that you had issues with the delivery of your order.
I'd love to look into this further, so we can avoid issues like these in the future. Would you please be so kind as to reach out to us on feedback@vidaxl.nl so I can do so? Please do include your order number in this email, as this will assure I can assist you as quickly as possible.
Thanks in advance! Kind regards, Evelien - vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou shipped me 2 items. I only ordered one...
I ordered one plow for my snow. Thrower, and you guys set me 2 I would like to send 2nd one back.
I don't know how and get a refund for the second one. You sent me the first one I'll keep though.
Hello, Thank you for taking the time to share your experience with us. This is definitely not the kind of experience we want to offer our customers, and we wish to resolve this to your satisfaction.
We want to of course look into this and provide a suitable solution for the case. Therefore, I have contacted you at your preferred e-mail address to ask for more details about your order. Looking forward to your response.
Wishing you a wonderful day! Kind Regards, vidaXL team.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe company took $199.00 out of my account
"I thought that the 3 bottles of vital xl was $39.95 for 3 bottles
And then,to finish the order was to buy 2 bottles of nitrous oxide,that I did not want.
I got ahold of the receptionist that told me NO MONEY was taken out of my account.
So when I checked my bank account,the money was taken out, which he say before that NO MONEY was taken
He said he cancelled my order,but I was charged $199.00 anyway.
I am VERY ANGRY!!!
I was told that he deleted all my information
Preferred solution: Full refund
User's recommendation: NO WAY!!!!
Hello, Thank you for taking the time to share your experience with us. This is definitely not the kind of experience we want to offer our customers, and we wish to resolve this to your satisfaction.
We want to of course look into this and provide a suitable solution for the case. Therefore, I kindly ask you to contact us directly at webcare_global@vidaxl.com to investigate the issue further. Looking forward to hearing from you.
Wishing you a great rest of the week! Kind Regards, Maria, vidaXL.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing items
Missing some thing from package
I ordered a TV unit from your website through onbuy.com. My order number is T5FMVRN.
I received my package, but there were just two side cabinets, and the middle one with LED lights was missing. I am very disappointed and stressed. I tried to contact your customer service.
They said they would contact me in 8 hours, but 38 hours have passed and no one has contacted me. Please, can you solve my issue as quickly as possible?
Preferred solution: Deliver product or service ordered
Dear Sir/Madam, Thank you for reaching out regarding your order (T5FMVRN). I sincerely apologize for the inconvenience you've experienced with your TV unit and the delay in our response.
We have contacted you privately to assist you further and ensure your issue is resolved as quickly as possible. Your satisfaction is important to us, and we're here to help.
Thank you for your patience. Best regards, Bianca vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel order
I don't want it, I can't afford it. I want to cancel my recent order.
Please stop the order for me as soon as possible. I don't want it.
Preferred solution: Full refund
Hello, Thank you for taking the time to write this review. I am very sorry you wish to cancel your order.
Upon checking, there is no order registered with your e-mail address. Do not hesitate to contact us for any concern or inquiry.
Have a good day! Kind Regards, Maria, vidaXL.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel
Cancel my prescriptions this is a fraud call me this is *** that you you keep sending this bogus product I will contact the proper authorities if you dont stop send and billing me!!!
User's recommendation: Cancel my prescripstion
Hello, Thank you for taking the time to write this review. I have contacted you to resolve this problem to your satisfaction.
Please do not hesitate to contact us for any concern or inquiry, and we will assist you at once. Looking forward to hearing your thoughts.
Have a good day! Kind Regards, Maria, vidaXL.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was told by the receptionist that NO MONEY WAS TAKEN OUT OF MY ACCOUNT,WELL, THAT'S A LIE
I CANCELLED MY ORDER,AND HAVE NOT RECEIVED MY$199.00 BACK WHICH I WAS TOLD THAT THE COMPANY HAD NOT TAKEN ANYTHING OUT OF MY ACCOUNT
User's recommendation: Don't order it
Hello, Thank you for taking the time to share your experience with us. I am very sorry to hear you are not satisfied with our service.
We want to of course look into this and provide a suitable solution for the case. Therefore, I kindly ask you to contact us directly at webcare_global@vidaxl.com to investigate the issue further. Looking forward to hearing from you.
Wishing you a great rest of the week! Kind Regards, Maria, vidaXL.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant my refund
I already filled this out; I'm not going to keep writing it down. I just want my refund.
I was told that no money was taken out, but that is incorrect. I had one hundred and ninety-nine dollars taken out of my account when I was told that no money was taken.
This is not true. So, please give me my money back.
Preferred solution: Full refund
Hello, Thank you for taking the time to share your experience with us. This is definitely not the kind of experience we want to offer our customers, and we wish to resolve this to your satisfaction.
We want to of course look into this and provide a suitable solution for the case. Therefore, I have contacted you at your preferred e-mail address to ask for more details about your order. Looking forward to your response.
Wishing you a great rest of the week! Kind Regards, Maria, vidaXL.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI never received my product. It’s been two months.
I never received my product and the only way you can help me is by sending me my product. Its been two months I paid for it.
You took it off my credit card.
Im not pissed cause I havent got to try the product. Please send me the product.
User's recommendation: I can’t recommend anything. I haven’t received it my order.
Hello, Thank you for taking the time to write this review. I am very sorry you have not received your product.
I have contacted you at your preferred e-mail address to discuss this matter in detail. Looking forward to your response.
Have a good day! Kind Regards, Maria, vidaXL.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order was send back to the distributor in Netherlands.
Vida XL is not responding to my emails, now 3 days since my first email. I call, but it's not possible to reach that number. I'm really disappointed with the customer service.
Preferred solution: Deliver product or service ordered
Hello Carolina, Thank you for contacting us again. We have already discussed a resolution for the issue you've experienced and hope that you will be satisfied in the end. Kind regards, Adina, vidaXL team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo confirm my orderi
No anser was given to my question.
I need to know if my order was received. What telephone number should I call to confirm my order.
Where can I see the confirmation of my or my order for Vital xl?
- Is there a health danger for vital xl
Preferred solution: Deliver product or service ordered
Dear Enrique, Thank you for reaching out to us. You can always check the status of your order through your customer account.
I have tried to locate your order in our system using your name, email address, and phone number, but unfortunately, I was unable to find it. Could you please email us at : "feedback@vidaxl.co.uk" with your order number? This will help us address your concerns promptly.
We look forward to your reply and wish you a wonderful day! Kind regards, Razvan ,Team vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy delivery is lost and on form you send I can’t tile to fill it
I havent received it is delivered somewhere else I was send the form to fill but you can not fill the form boxes not let me to pres and write
Dear Coustomer, We sincerely apologize for the inconvenience caused by the issue with your order/delivery. We understand how frustrating it must be to find that your order was delivered to the wrong location.
Unfortunately, this was due to circumstances beyond our control, and we deeply regret the impact it has had on your experience. After reviewing your order, I noticed that one of my colleagues has already reached out to you regarding this matter and proposed a few potential solutions. We hope these will help resolve the situation to your satisfaction. If you have any further questions or need additional assistance, please don’t hesitate to let us know.
We are here to help. Thank you for your understanding.
Wishing you a wonderful day! Kind regards, Razvan / vidaXL
Zurich, Zurich
RETOURENSCGEUN
Sehr geehrte Damen und Herren,
Es war etwas schwierig Kontakt zu Ihnen herzustellen. Dann hat Ihr Herr Alex Gonzales sich sehr bemüht und uns sehr gut geholfen.
Unser Anliegen wurde zur vollsten Zufriedenheit gelöst und wir danken Ihnen sehr für den hervorragenden Kundendienst.
Mit freundlichen Grüssen
Toni Membrini
Sehr geehrter Herr Toni Membrini, vielen Dank für Ihre Bewertung. Wir freuen uns sehr zu hören, dass Sie mit unserem Service zufrieden waren und Ihr Anliegen zu Ihrer Zufriedenheit geklärt werden konnte.
Bitte zögern Sie nicht uns zu kontaktieren, wenn Sie weitere Fragen oder Anliegen haben.
Ich wünsche Ihnen einen angenehmen Tag. Mit freundlichen Grüßen, Sarah vidaXL Kundenservice
Return/instructions
Not clear instructions to assembly a
Recliner chair. Send step by step instructions or requesting a full refund!
User's recommendation: Do not purchase unless you’re advance in Assembly furniture
Dear Laneta, Thank you for bringing this matter to our attention.I am sorry to hear that you have issues with the assembling of the recliner chair. We have checked the information provided and it appears that your feedback may be intended for another seller.
We kindly ask that you contact the seller directly so they can assist you further and offer you the best solution. More information should be provided on your invoice.
Thank you for your understanding! Regards, Andreea vidaXL
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Dear Patel, I am sorry to hear that you have received a damaged cabinet, and I will contact you by email to find out your order number as I couldn't identify it with the details you have provided. Once I have the order number, we can find together a favorable solution for you.
I wish you a nice day! Regards, Romina vidaXL