Resolved
Natalia S Hfv

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Resolved: Not satisfied

vidaXL - Not satisfied
Updated by user Jun 23, 2023

Company fixed the issue and I have been provided with discount on future orders.

Original review Jun 23, 2023

Totally disappointed for the whole Servise und Product ...

Bad Quality for your Product, not very bad Service

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Preferred solution: Price reduction

Resolved
Jimmy L Dln

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Verified Reviewer

Resolved: Confirmation was never sent to my email for my order

Made a purchase as a guest and never got a confirmation that transaction went through . Spoke to customer service and they gave me runaround

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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Amersfoort, Utrecht

Customer Service

vidaXL - Customer Service

Couch cost 800 euro already broken no contact no service no refund no nothing. Very terrible. Just a big hoax

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User's recommendation: Don't buy here

Alison J Mgo

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Nothing has been resloved

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Damaged product, I sent photos but they did nothing!!! Absolutely no customer service at all in the uk to call

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Preferred solution: Price reduction

User's recommendation: Don’t purchase

Margaret N Kbm

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Verified Buyer

Pièce manquante

vidaXL - Pièce manquante
Contains 1 confidential file for company representatives

Il manque la pièceb de ma tonnenele belvédère sans cela je ne peux la monter merci une voixnous de bien vouloir m'aiderèrerésoudre ce problème nous vous avons contacté

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Preferred solution: Juste la pièce manquante si pas possible retourner le produit

User's recommendation: Bien vérifier le matériel reçu

Kasai Mco
map-marker Indianapolis, Indiana

Missing hardware and instructions

Phone number givin not a working number. Ive spent $43 on hardware so since it wasnt sent and still i dont hav enuf.

So more money needed. No instructions no nothing a bunch of boards. You dont answer emails.

Pissed off customer for sure. Ridiculous.

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User's recommendation: Junk !

Emma R Vxb

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No refund faulty retuen gazebo 3 months ago

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Been contacting Onbuy & VidaXL for 3 months on refund of returned faulty gazebo. Just made emails claim refund me, but no refund. VidaXL claim their refund worked, but had no refund & OnBuy just closed my case without my refund.

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Loss:
$60
Pros:
  • All cons

Preferred solution: Full refund

Ndiak C

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Verified Buyer
|

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Bonjour!! J'ai effectué une commande mais depuis lors j'ai pas reçu ma commande

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Contains 1 confidential file for company representatives

Bonjour ! Javais fais une commande en ligne concernant des matériels sportifs

Mais depuis lors jai pas reçu la commande .

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Loss:
$210

Preferred solution: Full refund

Anonymous
map-marker Amsterdam, North Holland

Voor retour

Voor retourneren heb ik vaak mails gestuurd en ze kwamen hun afspraken niet na, maar toen ging ik telefonisch contact opnemen werd ik goed geholpen door een dame om 10.57u

Bedankt voor jullie telefonisch goed service!

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Resolved
Ellora Pef

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| map-marker Middelstum, Groningen

Resolved: Bezorging

Ik wacht op mijn pakket, maar ik zie maar één pakket en er zouden er twee moeten zijn. Een oefenbank en de andere met uchwyt.

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Hendri V

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Bouwvallig kastje

Updated by user Oct 25, 2023

Ze bieden ondanks de foto s die ik ze stuurde geen goede oplossing.Mijn advies...koop niets bij hen het is goedkopen rommel wat je krijgt en in mijn geval was het al beschadigd zelfs!!

Original review Sep 25, 2023

Ik heb een zwevend ladekastje gekocht bij deze firma,een verschrikkelijk gammel ding beschadigd bij aankomst.

De prefab gaatjes zitten verkeerd en het kastje is werkelijk een drama en zeer slechte kwaliteit.

Ik ben timmerman maar zelfs ik kan hier niets van maken.

Bij melding over dit krijg ik 10 euro aangeboden terwijl hij 75 koste.

Zeer slecht en ik raad ieder aan daar niets te kopen want het is 1 groot drama wat je toegestuurd krijgt en een waardeloze oplossing die je geboden krijgt niets kopen daar

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Loss:
$75

Preferred solution: Full refund

Robin D Jum

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Missing parts

How many times must I try to contact you before I get response?

I can't get anyone to help with missing parts from my order

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Preferred solution: MISSING PARTS REPLACED

Zulfiqar S Jgw

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| map-marker Pinellas Park, Florida

Missing order

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vidaXL - Missing order

I ordered 5 barn door hardware but got only 1. I have the invoice on my email $15 a piece totaling $81 change but got only 1 set of hardware which I do like.

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User's recommendation: Do order via VidaXL

Anonymous
map-marker Croydon, Croydon

Shocking Performance

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Purchased a simple bed frame from these guys! It would have been easier for me to chop the tree down in my garden and carve the bed frame from the trunk!

I am in the building trade, and have built houses quicker!

Instructions are useless, materials are simply shocking.

Please avoid at all costs. I am actually writing this review 3 hours into building this bed. I have only made it to page 2 out of 25 and I have had wood break and screws snap.

So I am about to throw it all in the skip and get my money back!

Honestly, its SHOCKING. Please avoid at all costs!

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User's recommendation: GO TO IKEA!

Vera C Seq

Slecht

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Bestelling gedaan van schuifdeur massief grenen. Nog niks ontvangen. Nochtans van 25 augustus betaald.

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Loss:
$113