
vidaXL
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Not satisfied
Company fixed the issue and I have been provided with discount on future orders.
Totally disappointed for the whole Servise und Product ...
Bad Quality for your Product, not very bad Service
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Confirmation was never sent to my email for my order
Made a purchase as a guest and never got a confirmation that transaction went through . Spoke to customer service and they gave me runaround
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNothing has been resloved
Damaged product, I sent photos but they did nothing!!! Absolutely no customer service at all in the uk to call
Preferred solution: Price reduction
User's recommendation: Don’t purchase
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerPièce manquante
Il manque la pièceb de ma tonnenele belvédère sans cela je ne peux la monter merci une voixnous de bien vouloir m'aiderèrerésoudre ce problème nous vous avons contacté
Preferred solution: Juste la pièce manquante si pas possible retourner le produit
User's recommendation: Bien vérifier le matériel reçu
Missing hardware and instructions
Phone number givin not a working number. Ive spent $43 on hardware so since it wasnt sent and still i dont hav enuf.
So more money needed. No instructions no nothing a bunch of boards. You dont answer emails.
Pissed off customer for sure. Ridiculous.
User's recommendation: Junk !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo refund faulty retuen gazebo 3 months ago
Been contacting Onbuy & VidaXL for 3 months on refund of returned faulty gazebo. Just made emails claim refund me, but no refund. VidaXL claim their refund worked, but had no refund & OnBuy just closed my case without my refund.
- All cons
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBonjour!! J'ai effectué une commande mais depuis lors j'ai pas reçu ma commande
Bonjour ! Javais fais une commande en ligne concernant des matériels sportifs
Mais depuis lors jai pas reçu la commande .
Preferred solution: Full refund
Voor retour
Voor retourneren heb ik vaak mails gestuurd en ze kwamen hun afspraken niet na, maar toen ging ik telefonisch contact opnemen werd ik goed geholpen door een dame om 10.57u
Bedankt voor jullie telefonisch goed service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Bezorging
Ik wacht op mijn pakket, maar ik zie maar één pakket en er zouden er twee moeten zijn. Een oefenbank en de andere met uchwyt.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBouwvallig kastje
Ze bieden ondanks de foto s die ik ze stuurde geen goede oplossing.Mijn advies...koop niets bij hen het is goedkopen rommel wat je krijgt en in mijn geval was het al beschadigd zelfs!!
Ik heb een zwevend ladekastje gekocht bij deze firma,een verschrikkelijk gammel ding beschadigd bij aankomst.
De prefab gaatjes zitten verkeerd en het kastje is werkelijk een drama en zeer slechte kwaliteit.
Ik ben timmerman maar zelfs ik kan hier niets van maken.
Bij melding over dit krijg ik 10 euro aangeboden terwijl hij 75 koste.
Zeer slecht en ik raad ieder aan daar niets te kopen want het is 1 groot drama wat je toegestuurd krijgt en een waardeloze oplossing die je geboden krijgt niets kopen daar
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing parts
How many times must I try to contact you before I get response?
I can't get anyone to help with missing parts from my order
Preferred solution: MISSING PARTS REPLACED
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Missing order
I ordered 5 barn door hardware but got only 1. I have the invoice on my email $15 a piece totaling $81 change but got only 1 set of hardware which I do like.
User's recommendation: Do order via VidaXL
Shocking Performance
Purchased a simple bed frame from these guys! It would have been easier for me to chop the tree down in my garden and carve the bed frame from the trunk!
I am in the building trade, and have built houses quicker!
Instructions are useless, materials are simply shocking.
Please avoid at all costs. I am actually writing this review 3 hours into building this bed. I have only made it to page 2 out of 25 and I have had wood break and screws snap.
So I am about to throw it all in the skip and get my money back!
Honestly, its SHOCKING. Please avoid at all costs!
User's recommendation: GO TO IKEA!
Slecht
Bestelling gedaan van schuifdeur massief grenen. Nog niks ontvangen. Nochtans van 25 augustus betaald.
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