vidaXL
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My order was send back to the distributor in Netherlands.
Vida XL is not responding to my emails, now 3 days since my first email. I call, but it's not possible to reach that number. I'm really disappointed with the customer service.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo confirm my orderi
No anser was given to my question.
I need to know if my order was received. What telephone number should I call to confirm my order.
Where can I see the confirmation of my or my order for Vital xl?
- Is there a health danger for vital xl
Preferred solution: Deliver product or service ordered
Dear Enrique, Thank you for reaching out to us. You can always check the status of your order through your customer account.
I have tried to locate your order in our system using your name, email address, and phone number, but unfortunately, I was unable to find it. Could you please email us at : "feedback@vidaxl.co.uk" with your order number? This will help us address your concerns promptly.
We look forward to your reply and wish you a wonderful day! Kind regards, Razvan ,Team vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
My delivery is lost and on form you send I can’t tile to fill it
I havent received it is delivered somewhere else I was send the form to fill but you can not fill the form boxes not let me to pres and write
Dear Coustomer, We sincerely apologize for the inconvenience caused by the issue with your order/delivery. We understand how frustrating it must be to find that your order was delivered to the wrong location.
Unfortunately, this was due to circumstances beyond our control, and we deeply regret the impact it has had on your experience. After reviewing your order, I noticed that one of my colleagues has already reached out to you regarding this matter and proposed a few potential solutions. We hope these will help resolve the situation to your satisfaction. If you have any further questions or need additional assistance, please don’t hesitate to let us know.
We are here to help. Thank you for your understanding.
Wishing you a wonderful day! Kind regards, Razvan / vidaXL
Zurich, Zurich
RETOURENSCGEUN
Sehr geehrte Damen und Herren,
Es war etwas schwierig Kontakt zu Ihnen herzustellen. Dann hat Ihr Herr Alex Gonzales sich sehr bemüht und uns sehr gut geholfen.
Unser Anliegen wurde zur vollsten Zufriedenheit gelöst und wir danken Ihnen sehr für den hervorragenden Kundendienst.
Mit freundlichen Grüssen
Toni Membrini
Sehr geehrter Herr Toni Membrini, vielen Dank für Ihre Bewertung. Wir freuen uns sehr zu hören, dass Sie mit unserem Service zufrieden waren und Ihr Anliegen zu Ihrer Zufriedenheit geklärt werden konnte.
Bitte zögern Sie nicht uns zu kontaktieren, wenn Sie weitere Fragen oder Anliegen haben.
Ich wünsche Ihnen einen angenehmen Tag. Mit freundlichen Grüßen, Sarah vidaXL Kundenservice
Woodruff, South Carolina
Return/instructions
Not clear instructions to assembly a
Recliner chair. Send step by step instructions or requesting a full refund!
User's recommendation: Do not purchase unless you’re advance in Assembly furniture
Dear Laneta, Thank you for bringing this matter to our attention.I am sorry to hear that you have issues with the assembling of the recliner chair. We have checked the information provided and it appears that your feedback may be intended for another seller.
We kindly ask that you contact the seller directly so they can assist you further and offer you the best solution. More information should be provided on your invoice.
Thank you for your understanding! Regards, Andreea vidaXL
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Verified ReviewerResolved: Damaged Product upon arrival
Company fixed the issue and I have been provided with full refund. Took pictures, kept original packaging, contacted customer service immediately.
However, when we opened the boxes, we noticed all the chairs were damaged. We then attempted to put together the table, but during that process, one piece from the table broke off, rendering the table unusable as well. After reading some reviews, I was worried about being able to return the product for a full refund. I'm happy to say, after a week of emailing with the company, they stood behind their product and return policy, and agreed to refund the purchased product.
Note: we have not received the refund yet, but they stated we will have it in ten days.
The review will be updated if we do not receive the refund. Good job, vidaXL!
- Timely and courteous customer service responses
- Was able to get fully refunded
- Damaged products
Preferred solution: Full refund
User's recommendation: Follow the return policy, open your boxes, inspect your product, table pictures of any damages pieces, save your original packaging and contact them immediately if there are any issues.
Menifee, California
Need to talk with some one
I didn't get hardware with my shed like screws nuts bolts and plastic corners the metal wheels for the doors. I really need to talk with some one
Dear Zayana, Thank you for reaching out to us regarding your shed. We apologize for the inconvenience caused by the missing hardware.
To assist you promptly, please contact us at customerservice@vidaxl.com.
Our team will be happy to help resolve this issue. Best regards, Bianca vidaXL
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Verified Reviewer |
Weybridge, Surrey
Nn delivery- tracking number: JD000224****578407
Yodel claimed to have delivered the order- maybe theydid - but not to the correct address. Yodel say they can do nothing and ask that you contact them to find a resolution. We would like deliver y - even if the vat driver has to retrieve the order and deliver it properly
Rod Gunkel
User's recommendation: try to discourage you from using Yodel!
Dear Rod, Thank you for bringing this to our attention, and I’m truly sorry to hear about the issues with your delivery. We have sent you an email to discuss this matter further and to work towards a resolution.
Please check your inbox at your earliest convenience, and let us know how you'd like to proceed.
We are committed to ensuring you receive your order as expected and appreciate your understanding. Best regards, Bianca vidaXL
Askim, Viken
Warn potential customers
The rabbit hutch we ordered arrived with rabbit urine stains in patches over all of the parts of wood and some mold, in addition to broken/fraying wood. The customer services were incredibly unhelpful and said there were no problems. Cheap products are not worth it.
User's recommendation: Please stay away from this company
Hello, Thank you for taking the time to share your experience. I am incredibly sorry to hear that you have had this disappointing experience with your rabbit hutch.
We always strive to deliver high quality products to our customers. To hear that this has not been the case leaves us very disappointed. I would like to look into the issue and offer some solutions, if you are so kind to contact us at the following address webcare_global@vidaxl.com. Thank you once again for giving us another chance to improve your experience.
Look forward to talking to you! Kind regards, Maria, vidaXL.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBestellung 3c212ce6-dad3-465-80d7-586cdb5e8409
Bin sehr unzufrieden mit vidaXL
Guten Morgen sehr geehrte Damen und Herren,
Habe einen Liegestuhl vidaXLmit Fussteil Massivholz Akazie bestellt. Und bezahlt. Es kam Email dass die Zahlung schief gelaufen ist. Was ist jetzt mit meiner Bestellung.? Muss ich noch mal bestellen oder nicht und bekomme diesen Stuhl..danke für Ihre Antwort.
Hana S*********
{{{Redacted}}}
Sehr geehrte Frau Schleicher, zunächst einmal herzlichen Dank, dass Sie sich die Zeit genommen haben, unser Produkt zu bewerten. Wir freuen uns über jedes Feedback – nur so erfahren wir, was unsere Kunden sich wünschen und können darauf reagieren.
Entschuldigen Sie die entstandenen Unannehmlichkeiten. Bedauerlicherweise konnten wir keine Bestellung von Ihnen auffinden. Könnten Sie uns noch die betroffene Bestellnummer mitteilen, um Ihnen behilflich sein zu können?
Vielen Dank für Ihre Unterstützung. Mit freundlichen Grüßen, Sarah vidaXL-Kundendienst
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Schaarbeek, Brussels Capital
Ma commande n'est pas correct il manque d'autre chose
J'avais commandé le meuble de télé de 140cm
Mais ce que je vois ne correspond pas à ce que j'avais pas
User's recommendation: Pas de recommandation
Bonjour, Je vous remercie d'avoir partagé votre avis, et je suis navrée d'apprendre que vous n'avez pas reçu le bon produit. J'ai essaye vous contacter par téléphone, sans succès, par contre je viens de vous faire aussi un mail car afin pouvoir résoudre le souci rencontré j'aurais besoin des quelques informations supplémentaire de votre part.
Je reste en attente de votre retour par mail. En attendant n'hésitez pas de revenir vers moi pour toute autre demande complémentaire!
Je vous souhaite une belle journée! Cordialement, Raluca vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder
My phone number or email address was not put in my order and I had to pay for home delivery to postnord because they couldn't contact me. This is sad.
Preferred solution: Deliver product or service ordered
User's recommendation: Put full details for easy delivery
Hello Lawrencia, We are very glad that your problem is now resolved, and we hope that your experience at vidaXL has improved. It was a pleasure to help you out. Kind regards, Adina, team vidaXL
Turnhout, Antwerp Province
Faktuur
Ik heb 2a3weken geleden een metalen tuin berging ontvangen ter waarde van 405 euro maar ik heb geen factuur is het mogelijk mij die door te mailen .Door storm schade heb ik die nodig voor de verzekering.Bij voorbaad dank
Beste, Bedankt voor uw beoordeling. Wat jammer om te horen dat uw schuur door stormschade is beschadigd.
De factuur sturen we graag naar u toe! Zou u zo vriendelijk willen zijn om contact met ons op te nemen op het volgende email adres? webcare@vidaxl.be Vermeld dan wel in het onderwerp van de email dat het om een beoordeling op Pissedconsumer gaat, dan komt uw bericht bij de juiste afdeling terecht.
We horen graag van u, en wensen u nog een hele fijne dag toe. Met vriendelijke groet, Evelien - vidaXL
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Incorrect parts received and missing screw holes
Company fixed the issue and I have been provided with apology. I was wrong in the first picture I was missing the middle piece myself.
When I spoke to them they offered me a £10 voucher or the missing parts re-ordered for free. But that doesn't solve the new screw issue, so I've had the bed for a few days now, and I won't be able to build it for another 2 to 3 weeks at least. And some parts came really scratched.
Overall I'm pretty angry as I'm disabled, and I told them that on the phone, yet they didn't give me support. Very dissatisfied.
- You can order it from klarna
- Quality of production and service
Preferred solution: Full refund
User's recommendation: Run.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlaced an order, no confirmation email after (my order, according to them, doesn't exist).
On 16th November, I placed an order for pallet sofa cushions via the UAE website (AED 1,669.98) as a guest. The 'thank you for your order' page appeared with my order number and details.
I waited to receive a confirmation email which never arrived. Later the following day, I called to hear that the matter will be raised with the finances department. I sent them all the information I had, including my bank statement. I was happy with the service up until then.
Now, it's been almost two weeks and the matter has still not been resolved.
Every time I call, I'm given the same message which is to wait longer until they hear back from the finances department. Earlier this morning, I called them again and spoke to an operator who burst out laughing when I raised my concern.
Unprofessional and not helpful in any way.
Very disappointed in the customer service at this point. Not sure at this point if the matter is ever going to be resolved.
- Customer services are friendly
- Not receiving orders
- Customer services hands are tied and cannot do much to support
Preferred solution: Deliver product or service ordered
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Hello Carolina, Thank you for contacting us again. We have already discussed a resolution for the issue you've experienced and hope that you will be satisfied in the end. Kind regards, Adina, vidaXL team