vidaXL
vidaXL Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
vidaXL has 3.5 star rating based on 11 customer reviews. Consumers are mostly neutral.
16% of users would likely recommend vidaXL to a friend or colleague.
- Rating Distribution
Pros: No pros, No any pros, Nice product.
Cons: Damaged products, No customer service, No delivery.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
vidaXL has 3.5 star rating based on 11 customer reviews. Consumers are mostly neutral.
16% of users would likely recommend vidaXL to a friend or colleague.
- Rating Distribution
Pros: No pros, No any pros, Nice product.
Cons: Damaged products, No customer service, No delivery.Recent recommendations regarding this business are as follows: "Avoid Wayfair and this company", "Vidaxl is a company that is not a stranger to scamming its customers", "Never trust Vidaxl!", "Buy elsewhere!", "Do not accept that the driver uses excuse that you weren’t home.".
Most users ask vidaXL for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top vidaXL Reviews
"Damaged Product upon arrival"
We ordered and received a table and six chairs. Delivery was timely and we were satisfied with that. However, when we opened the boxes, we noticed all the...
"Parts needed"
They didnt include the hardware. Two weeks of daily emails and phone calls..nothing! Nobody takes any accountability. Theyre polite enough, just useless. Zero...
Hoffman, New Jersey
Saw pic of chair and purchased it. Did not know it is not put together want to return it immediately. It was delivered last night.
I am extremely upset and opened box to find a disassembled chair. Left everything in box and want to return said recliner to you.I guess pissed customer.
Com says it all I actually had to have a policeman come to give me your phone number as it is not listed anywhere. I have been given a phone number of 855 625 ****.
When that did not work I did research and got an another number 888 854 ****. I tried to call earlier but of course could not get anyone
User's recommendation: My recommendation is to try to use the two above phone numbers when your not put together recliner comes. Again” pissed off customer.com says all there is to say about VidaXL exactly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGot scammed and am not receiving any adequate help
Since one month, I've been in an absurd mail exchange after buying 11 solid hand-made mango wood cabinets that turned out to be fiberboard! The cabinets were, according to repeated information from customer service, supposed to be made in the Netherlands too, but are made in India.
It's all a fraud, and VidaXL has been nothing but arrogant, withholding any kind of additional specific material/substance information I've repeatedly asked for and not offering to take back the products unless I pay for the shipment (in the case of many pieces of heavy furniture, it's a substantial cost) and take the cabinets apart myself! As if it's not enough, I lost days and money putting the fraudulent cabinets together in the first place!
And the best part!
Even though I've sent photos (attached here) showing it obviously isn't solid wood and them admitting to the fact it's fiberboard, they have the audacity to write that the product descriptions were correct!!! After this month, I'm 100% sure of one thing - VidaXL is a company that is not averse to scamming!
Preferred solution: Full refund
User's recommendation: Vidaxl is a company that is not a stranger to scamming its customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent me to dog kennels damaged and want give me a refund or replacement
Order two dog kennels one came damaged the other came with missing parts contact the company and they said they not responsible Im stuck with losing hundreds and hundreds of dollars I have reported this company to the Bad business bureau of South Carolina and Im physically opening up a lawsuit do not buy from this company very bad customer service very poor
Preferred solution: Full refund
User's recommendation: Do not buy from this company
Need help with your issue?
Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: It feels like i am getting scammed
Thankfully a day after my review here, i got contacted by another dept of Vida XL and a very helpful employee helped me figure out this confusing situation thoroughly, which was a move i appreciated deeply, because most ''big'' websites would just let me be on communication only with customer support dept which in most cases doesn't have much power. I want to mention that i was constantly on communication with them through email and phone calls and eventually helped me get the refund of my money. Overall this experience was frustrating but to be honest the blame goes to the carrier's error and not to Vida XL.
And the funny thing is ,i got an email from vida XL that my package arrived( i was home all day for it) and i didnt pick it up and i should reschedule a delivery with Packs NL, and Packs NL sent me an email on the SAME time that VIDA XL lost my packet during the sorting process.
If that already doesnt feel like a joke to you, try calling them on the phone and speaking english i am trying 3 days and i managed to talk to someone only once.
My fault from ordering from a dropshipping site
- Packs nl
- Terrible carrier
- Terrible customer support
Preferred solution: Deliver product or service ordered
User's recommendation: dont waste your time, its better to pay 100E to another site
Dear Vasilis, Thank you so much for this feedback. I'm sorry to hear that you've had this experience with us, as this is of course never our intention!
I'll personally look into your case, and reach out to you to ensure that we're able to solve this to the best of our abilities. Kind regards, Evelien - vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Warsaw, Mazovia
Got scammed and am not receiving adequate help
Since one month am in an absurd mail exchange after I bought products that were sold as SOLID HAND-MADE MANGO WOOD but turned out to be fiberboard! The company is not offering any certificates nor detailes I'm asking for nor are they ready to take back the products as they are mounted and stand for the shipmemt! No phone contact, just random incompetent mail answers.
User's recommendation: Never trust Vidaxl!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Relaxzetel van enkele weken stuk
Geen contact gehad met vida xl . Onze elektrische relaxzetel die enkele weken geleden geleverd werd is reeds stuk.
- Geen
- Al 2 de keer problemen met een relaxzetel en telefonisch niet bereikbaar
Preferred solution: Vervanging van de kapotte zetel
Beste Patricia, Bedankt voor je beoordeling. Wat vervelend dat je relaxzetel al defect is, dit is natuurlijk niet de bedoeling.
Zojuist heb je een email van mij ontvangen zodat ik dit voor je op kan pakken! Met vriendelijke groet, Evelien - vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: My order was send back to the distributor in Netherlands.
Company fixed the issue and I have been provided with apology. They called me and apologised, offering me a discount on my next order. And getting fully refunded
Hi! I ordered a Christmas tree from Fyndiq.
The package reached Sweden, but I did not receive any notification by mail or SMS. Usually, the driver calls as well, but I did not receive a call this time. I received a letter from Postnord saying that I had a package which I could pick up before 17/12. However, when I went to the post office, the package was not there.
I tracked the package, and it appears it has returned to Holland. This is a failure on Postnord's part and they suggest that the company should initiate a claim so that you can resend it to me, and they will cover the delivery costs.
Preferred solution: Full refund
Hello Carolina, Thank you for taking the time to provide this feedback. We apologize for the issues you have experienced with the Christmas tree you purchased.
As we discussed during our phone call, we are going to refund the order as soon as possible and we hope that your experience with us has improved. Kind regards, Adina, vidaXL Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSave your money! Save your time!
Just finished after 2 hours of assembling the VidaXL.com trellis with planter boxes. What a waste of money!
The wood is extremely poor quality and soft, holes were only predrilled on one side of uprights and none where the hardware strapping goes, and knots in at least 2 wood pieces (precisely where drilling was needed) caused splitting! Itll be miraculous if this piece of junk last a single summer. Save your time!
Save your money! Purchase something different that you pick out in person instead of online.
- Attractive product
- And not well-prepared
- Low-quality materials
- Instructions
User's recommendation: Buy elsewhere!
Hi Amy and Irene, I'm really glad we were able to find a solution together. It's reassuring to know that, despite the challenges, we were able to collaborate and come to a positive resolution.
I truly appreciate your patience and understanding throughout the process, and I'm happy that we could work things out.
Please know that we're always here to help in the future, should you need anything else. We're happy to assist you anytime Catalin - vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bern, Bern
Resolved: Order hasn’t been confirmed
Please call me or contact me by mail.
Thank you
I have ordered for 306.- suisse francs and bo confirmation. Please confirm
Hi Michele, It was a pleasure speaking to you yesterday. Happy to hear everything’s good now—that’s awesome.
If you need any further assistance in the future, please don't hesitate to reach out.
Have a great day! Catalin - vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Fake customer service line
Worst experience ever called a number got a fax machine
*** customer service I called the number and just made sounds like a fax machine Im really disappointed
Hi there, We're sorry that we were not available over the phone. The call centers were closed during the Easter Holidays.
If you need further assistance, you can always use the chat function, email us at feedback@vidaxl.com or request a callback through the 'contact' section on the website. Kind regards, Catalin - vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Virginia Beach, Virginia
Resolved: I would like to return one of the plows
Company fixed the issue and I have been provided with apology.
Good quality on the plows, but one of them is damaged. So for now, I'd like my money back around $183.
Good company mistakes happen, but I'd still like my money back. $183.
Dear Customer, Thank you for reaching out and sharing your feedback. We’re sorry to hear that one of the plows arrived damaged, and we truly appreciate your patience and understanding.
As mentioned earlier, we have contacted you privately to discuss this matter further and find the best possible solution for you. Please feel free to check your messages and get back to us at your earliest convenience. Looking forward to resolving this for you.
Wishing you a wonderful day! Kind regards, vidaXL team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWare bezahlt ,kommt kein paket
Kundenzufriedenheit heißt 0.
Fühle mich verarscht.
Anwalt schalte ich ein, wenn meine Ware nicht bis Freitag da ist.
Hatte einfach Vertrauen, sehr enttäuscht, schlecht.
- Ware bezahlt kommt nichts
Preferred solution: Deliver product or service ordered
Sehr geehrter Kunde, ich bedaure es das Sie die Lieferung noch nicht erhalten haben. Bitte wenden Sie sich in diesem Fall direkt an unseren Kundenservice sodass Ihnen weitergeholfen werden kann. Mit freundlichen Grüßen vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Offenburg, Baden-Wurttemberg
Paket nicht da
Bestellung kommt nicht,gls sagt Bestellung beschädigt .Was soll der scheiss.paket liegt seit sonntag
User's recommendation: Nie wieder
Sehr geehrter Kunde, wir bedauern es sehr das Sie die Bestellung noch nicht vom Paketdienst bekommen haben. Der Paketdienst sollte das Paket jedoch in Kürze noch an Sie zustellen.
Sollten Sie es dennoch nicht erhalten können Sie sich an unseren Kundenservice wenden. Mit freundlichen Grüßen vidaXL
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Ma commande n'est pas correct
Company fixed the issue and I have been provided with apology.
L'article commandé est arrivé cassé. Nous sommes en contact par mail, mais la réponse de VidalXL ne me satisfait pas car ils ne me remboursent pas.
J'ai déjà transmis les photos de l'article détérioré ainsi que la preuve faite au transporteur avant l'ouverture du gros carton, car le bris de verre était perceptible. Je voudrais communiquer avec un responsable car je ne suis pas satisfait de cette réponse.
- Tres difficile a joindre par te impossible tres long par mail
Preferred solution: Full refund
Cher Gerard, Je vous remercie d'avoir pris du temps à parler avec moi par téléphone. Je vous présente nos excuses pour les désagréments rencontrés avec votre commande.
Comme votre souci est en train d'être résolu, je vous informe que je viens de vous envoyer un mail pour vous confirmer les détails de notre conversation téléphonique.
Nous vous remercions et restons dans l'attente de votre retour. Cordialement, Anne, vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cancel order
Company fixed the issue and I have been provided with full refund.
I didn't want to spend that much money on the product because I don't have money in my account, so please cancel the order.
Preferred solution: Full refund
Hello, Thank you for taking the time to write this review. I am glad to hear the problem has been solved to your satisfaction.
Please do not hesitate to contact us for any concern or inquiry, and we will assist you at once.
Have a good day! Kind Regards, Maria, vidaXL.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged product
I ordered the cabinet and the doors wont place, the screw holes are not there so I cant screw them in. the shelves wont go in and there too loose so they wont tight.
The drawer wont sit in correctly and there is a big gap on the right. Is there any way i can get a replacement for it.
Preferred solution: I would like a replacement please
Dear Patel, I am sorry to hear that you have received a damaged cabinet, and I will contact you by email to find out your order number as I couldn't identify it with the details you have provided. Once I have the order number, we can find together a favorable solution for you.
I wish you a nice day! Regards, Romina vidaXL
Companies Similar to vidaXL
Wayfair
“Wayfair hired Angi List to assemble an expensive garage wall unit. The pro showed up on a Sunday...“
Aosom
“I haven't received my order, yet I talked to someone yesterday I didn't get my order or received my...“
ManoMano
“Hi, I bought chairs from you just over 2 years ago, and one by one the legs are giving way. Please...“
Costway
“Missing 5 bolts. I can't assemble the set. The bolts were not shipped. I will stop the credit card...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Dear Wallace, Thank you for your feedback and we sincerely apologize for any inconveniences you have experienced with your purchase. We strive for all our products to reach our customers in the best condition, and I am sorry to hear that we fell short of expectations on this occasion.
We appreciate your collaboration into this matter, and we are happy that we could reach a reasonable resolution for you.
As always, please do not hesitate to reach out to us if you have any other questions or concerns. Warm Regards, Stefana / vidaXL