vidaXL
vidaXL Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
vidaXL has 3.4 star rating based on 13 customer reviews. Consumers are mostly neutral.
16% of users would likely recommend vidaXL to a friend or colleague.
- Rating Distribution
Pros: No pros, No any pros, Nice product.
Cons: Damaged products, No customer service, No delivery.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
vidaXL has 3.4 star rating based on 13 customer reviews. Consumers are mostly neutral.
16% of users would likely recommend vidaXL to a friend or colleague.
- Rating Distribution
Pros: No pros, No any pros, Nice product.
Cons: Damaged products, No customer service, No delivery.Recent recommendations regarding this business are as follows: "Help", "Do not shop from this company", "My recommendation is to try to use the two above phone numbers when your not put together recliner comes. Again" pissed off customer.com says all there is to say about VidaXL exactly", "Avoid Wayfair and this company", "Vidaxl is a company that is not a stranger to scamming its customers".
Most users ask vidaXL for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top vidaXL Reviews
"Damaged Product upon arrival"
We ordered and received a table and six chairs. Delivery was timely and we were satisfied with that. However, when we opened the boxes, we noticed all the...
"Missing parts from myborder"
Screws hinges and any other materials that was to come with the order. No instructions of how to put together
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I ordered a shower partition and it appears all the parts were not included to complete project
Confirm with customer on a follow up survey, additionally there are no written instructions, only pictures and none in English for Americans all my parts were not included in my package, and I had to delay installation which makes it worse because of the time lapse and the possibility that my purchase might not be kept or recorded
- Looks nice on add
- Missing parts
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amsterdam, North Holland
Defective product and refusal to accept a return
Ordered 9 teak directors chairs for our patio. Received the furniture three days ago and immediately unboxed one of the chairs.
I was deeply disappointed in the craftsmanship. Sawdust still covered the product. Yet the sanding job was hit or miss as there were many rough spots on the wood, globs of glue, glue stains, scratches and tool marks. Nevertheless, I proceeded to try to assemble the chair with the cloth seat and back provided.
This requires forcing dowel rods through the sleeves in the sides of the seat and a slot in the wood so that when the seat is opened, the rods hold the material in place and the seat is formed. This task was nearly impossible. The channels were poorly routed so that there were snags all along the channel. This resulted in the material bunching.
It took over an hour to assemble the chair. After this ordeal, I decided that I would not spend eight more hours assembling defective products. I wrote to customer service for a return and refund.
They flatly refused even after pictures and repeated communications. Dot not shop with these people.
User's recommendation: Do not shop from this company
Hi Sam, I'm truly sorry to hear about your experience with our teak director's chairs. This is far from the standard of quality and service we aim to provide, and I understand how frustrating and disappointing this must have been for you—especially after investing your time and effort into assembling the product.
We take feedback like yours seriously, and it's clear that in this case, we’ve fallen short.
Please accept our sincere apologies for the condition in which you received your order and for the difficulty you faced during assembly. To ensure this is properly addressed, I’ve sent you a private email so we can discuss the matter further and work toward a resolution that reflects our commitment to your satisfaction.
UPDATE: I'm glad we could work together toward a suitable solution.
We hope that this matter has been resolved to your satisfaction. Kind regards, Catalin/ vidaXL
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Verified Reviewer |
Vernal, Utah
Damaged item
I bought a rabbit, pet rabbit hutch, and it came damaged. I wanted to call to see what I have to do and who was the shipper who did it come through to call and confirm it is pretty much damaged and theres torn sections of the box and the little hutch area for the rabbits is damaged.
Hi there, Thank you for bringing this matter to our attention. Please accept my sincere apologies for the condition of the parcel.
This certainly doesn't reflect the level of service we strive to maintain. To provide you with the appropriate assistance, I kindly ask that you share one of the following details associated with your order: the order (SAP) number, the email address, or the phone number used at the time of purchase.
This will allow me to locate your order and assist you more efficiently. Kind regards, Catalin vidaXL
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mckinney, Texas
I need parts for my shower door and instructions
I bought a VidaXL shower door, and I am missing parts: handle, hinges, I think. I need instructions on how to install it.
User's recommendation: Help
Hi there, Thank you for reaching out and letting us know about the missing parts from your vidaXL shower door. We're sorry to hear that your order arrived incomplete, and we’d like to resolve this for you as quickly as possible.
To assist you further, could you please provide any of the following details so we can locate your order and offer the right support: order (SAP) number, email address or phone number linked to your order.
Once we have this information, we’ll be able to check what’s missing and send you the appropriate instructions and any necessary replacement parts. Kind regards, Catalin vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGot scammed and am not receiving any adequate help
Since one month, I've been in an absurd mail exchange after buying 11 solid hand-made mango wood cabinets that turned out to be fiberboard! The cabinets were, according to repeated information from customer service, supposed to be made in the Netherlands too, but are made in India.
It's all a fraud, and VidaXL has been nothing but arrogant, withholding any kind of additional specific material/substance information I've repeatedly asked for and not offering to take back the products unless I pay for the shipment (in the case of many pieces of heavy furniture, it's a substantial cost) and take the cabinets apart myself! As if it's not enough, I lost days and money putting the fraudulent cabinets together in the first place!
And the best part!
Even though I've sent photos (attached here) showing it obviously isn't solid wood and them admitting to the fact it's fiberboard, they have the audacity to write that the product descriptions were correct!!! After this month, I'm 100% sure of one thing - VidaXL is a company that is not averse to scamming!
Preferred solution: Full refund
User's recommendation: Vidaxl is a company that is not a stranger to scamming its customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent me to dog kennels damaged and want give me a refund or replacement
Order two dog kennels one came damaged the other came with missing parts contact the company and they said they not responsible Im stuck with losing hundreds and hundreds of dollars I have reported this company to the Bad business bureau of South Carolina and Im physically opening up a lawsuit do not buy from this company very bad customer service very poor
Preferred solution: Full refund
User's recommendation: Do not buy from this company
Dear Wallace, Thank you for your feedback and we sincerely apologize for any inconveniences you have experienced with your purchase. We strive for all our products to reach our customers in the best condition, and I am sorry to hear that we fell short of expectations on this occasion.
We appreciate your collaboration into this matter, and we are happy that we could reach a reasonable resolution for you.
As always, please do not hesitate to reach out to us if you have any other questions or concerns. Warm Regards, Stefana / vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: It feels like i am getting scammed
Thankfully a day after my review here, i got contacted by another dept of Vida XL and a very helpful employee helped me figure out this confusing situation thoroughly, which was a move i appreciated deeply, because most ''big'' websites would just let me be on communication only with customer support dept which in most cases doesn't have much power. I want to mention that i was constantly on communication with them through email and phone calls and eventually helped me get the refund of my money. Overall this experience was frustrating but to be honest the blame goes to the carrier's error and not to Vida XL.
And the funny thing is ,i got an email from vida XL that my package arrived( i was home all day for it) and i didnt pick it up and i should reschedule a delivery with Packs NL, and Packs NL sent me an email on the SAME time that VIDA XL lost my packet during the sorting process.
If that already doesnt feel like a joke to you, try calling them on the phone and speaking english i am trying 3 days and i managed to talk to someone only once.
My fault from ordering from a dropshipping site
- Terrible customer support
- Packs nl
- Terrible carrier
Preferred solution: Deliver product or service ordered
User's recommendation: dont waste your time, its better to pay 100E to another site
Dear Vasilis, Thank you so much for this feedback. I'm sorry to hear that you've had this experience with us, as this is of course never our intention!
I'll personally look into your case, and reach out to you to ensure that we're able to solve this to the best of our abilities. Kind regards, Evelien - vidaXL
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Verified Reviewer |
Warsaw, Mazovia
Got scammed and am not receiving adequate help
Since one month am in an absurd mail exchange after I bought products that were sold as SOLID HAND-MADE MANGO WOOD but turned out to be fiberboard! The company is not offering any certificates nor detailes I'm asking for nor are they ready to take back the products as they are mounted and stand for the shipmemt! No phone contact, just random incompetent mail answers.
User's recommendation: Never trust Vidaxl!!!!
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Verified ReviewerMissing parts from myborder
Screws hinges and any other materials that was to come with the order. No instructions of how to put together
Preferred solution: Deliver product or service ordered
Hi there, Thank you for taking the time to leave us a review. I'm reaching out from the Webcare team here at vidaXL.
To provide you with the appropriate assistance, I kindly ask that you share one of the following details associated with your order: the order (SAP) number, the email address, or the phone number used at the time of purchase.
This will allow me to locate your order and assist you more efficiently. Kind regards, Catalin vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Relaxzetel van enkele weken stuk
Geen contact gehad met vida xl . Onze elektrische relaxzetel die enkele weken geleden geleverd werd is reeds stuk.
- Geen
- Al 2 de keer problemen met een relaxzetel en telefonisch niet bereikbaar
Preferred solution: Vervanging van de kapotte zetel
Beste Patricia, Bedankt voor je beoordeling. Wat vervelend dat je relaxzetel al defect is, dit is natuurlijk niet de bedoeling.
Zojuist heb je een email van mij ontvangen zodat ik dit voor je op kan pakken! Met vriendelijke groet, Evelien - vidaXL
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Verified ReviewerResolved: My order was send back to the distributor in Netherlands.
Company fixed the issue and I have been provided with apology. They called me and apologised, offering me a discount on my next order. And getting fully refunded
Hi! I ordered a Christmas tree from Fyndiq.
The package reached Sweden, but I did not receive any notification by mail or SMS. Usually, the driver calls as well, but I did not receive a call this time. I received a letter from Postnord saying that I had a package which I could pick up before 17/12. However, when I went to the post office, the package was not there.
I tracked the package, and it appears it has returned to Holland. This is a failure on Postnord's part and they suggest that the company should initiate a claim so that you can resend it to me, and they will cover the delivery costs.
Preferred solution: Full refund
Hello Carolina, Thank you for taking the time to provide this feedback. We apologize for the issues you have experienced with the Christmas tree you purchased.
As we discussed during our phone call, we are going to refund the order as soon as possible and we hope that your experience with us has improved. Kind regards, Adina, vidaXL Team
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Verified ReviewerSave your money! Save your time!
Just finished after 2 hours of assembling the VidaXL.com trellis with planter boxes. What a waste of money!
The wood is extremely poor quality and soft, holes were only predrilled on one side of uprights and none where the hardware strapping goes, and knots in at least 2 wood pieces (precisely where drilling was needed) caused splitting! Itll be miraculous if this piece of junk last a single summer. Save your time!
Save your money! Purchase something different that you pick out in person instead of online.
- Attractive product
- And not well-prepared
- Instructions
- Low-quality materials
User's recommendation: Buy elsewhere!
Dear Amy, We really appreciate you taking the time to share your review! Your feedback means so much to us and helps us enhance our service.
At vidaXL, we’re dedicated to delivering outstanding customer service every time! I'm sorry to hear that the product did not fulfill your expectations this time. This is not what we aim for. I'm here to help and I look forward to working towards a resolution together with you.
Therefore, kindly provide us with at least one of the following, so we can identify your order in our system: order number, also known as SAP number, your email address or phone number used when the order was placed.
Have a great day! Kind regards, Catalin-Andrei vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bern, Bern
Resolved: Order hasn’t been confirmed
Please call me or contact me by mail.
Thank you
I have ordered for 306.- suisse francs and bo confirmation. Please confirm
Hi Michele, It was a pleasure speaking to you yesterday. Happy to hear everything’s good now—that’s awesome.
If you need any further assistance in the future, please don't hesitate to reach out.
Have a great day! Catalin - vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hoffman, New Jersey
Saw pic of chair and purchased it. Did not know it is not put together want to return it immediately. It was delivered last night.
I am extremely upset and opened box to find a disassembled chair. Left everything in box and want to return said recliner to you.I guess pissed customer.
Com says it all I actually had to have a policeman come to give me your phone number as it is not listed anywhere. I have been given a phone number of 855 625 ****.
When that did not work I did research and got an another number 888 854 ****. I tried to call earlier but of course could not get anyone
User's recommendation: My recommendation is to try to use the two above phone numbers when your not put together recliner comes. Again” pissed off customer.com says all there is to say about VidaXL exactly
Hi there, I'm sorry to hear about this, but there's no need to worry, as we're here to help. I am happy to assist you with the return process.
It's simple and straightforward. There's several ways to contact us - you can find them at the bottom of our website under the 'Need help' section - > 'Contact'. I could also contact you directly if you could provide me with either the order number (SAP number), email address or phone number linked to your order.
I look forward to your reply. Kind regards, Catalin/ vidaXL
Houston, Texas
Parts needed
They didnt include the hardware. Two weeks of daily emails and phone calls..nothing!
Nobody takes any accountability. Theyre polite enough, just useless.
Zero progress. Im trying to buy the hardware myself but there are pieces on the assembly guide without measurements.
User's recommendation: Avoid Wayfair and this company
Hi there. I'm sorry to hear about your poor experience.
This is certainly not the level of service we aim to provide at vidaXL. I'd be more than happy to assist you further but will need your details in order to do so. Kindly provide us with the order number (SAP number), email address or phone number linked to your order.
I look forward to your reply. Catalin/ vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Fake customer service line
Worst experience ever called a number got a fax machine
*** customer service I called the number and just made sounds like a fax machine Im really disappointed
Hi there, We're sorry that we were not available over the phone. The call centers were closed during the Easter Holidays.
If you need further assistance, you can always use the chat function, email us at feedback@vidaxl.com or request a callback through the 'contact' section on the website. Kind regards, Catalin - vidaXL
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Hi Jay, Thank you for bringing this matter to our attention. I’m reaching out on behalf of the Webcare Team at vidaXL, and I would be happy to assist you further.
To proceed, could you please provide us with either your order number (SAP) or the email address used when placing the order? This will allow us to locate your details and offer the appropriate support.
Looking forward to your response. Kind regards, Catalin/ vidaXL