vidaXL
vidaXL Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
vidaXL has a 1.6 star rating from 72 reviews; 15% would recommend. Most feedback is negative with 87% unfavorable and frequent complaints about refunds, delivery and customer service.
Key Takeaways for Future Customers
- Read vidaXL reviews carefully before purchase due to recurring quality and delivery issues.
- Expect slow responses on refunds and customer service for missing or damaged items.
- Check order confirmations and tracking immediately to avoid lost shipments.
Negative Feedback / Risk Areas
- Widespread reports of damaged or incomplete products and missing hardware.
- Frequent vidaXL customer complaints about unresponsive customer service and delayed or missing refunds.
- Delivery failures and tracking problems leading to lost orders.
Positive Feedback
Occasional timely delivery and isolated reports of refunds being processed after persistence; one reviewer noted satisfactory resolution. Some items described as nice products.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
vidaXL has a 1.6 star rating from 72 reviews; 15% would recommend. Most feedback is negative with 87% unfavorable and frequent complaints about refunds, delivery and customer service.
Key Takeaways for Future Customers
- Read vidaXL reviews carefully before purchase due to recurring quality and delivery issues.
- Expect slow responses on refunds and customer service for missing or damaged items.
- Check order confirmations and tracking immediately to avoid lost shipments.
Negative Feedback / Risk Areas
- Widespread reports of damaged or incomplete products and missing hardware.
- Frequent vidaXL customer complaints about unresponsive customer service and delayed or missing refunds.
- Delivery failures and tracking problems leading to lost orders.
Positive Feedback
Occasional timely delivery and isolated reports of refunds being processed after persistence; one reviewer noted satisfactory resolution. Some items described as nice products.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Camilla, Georgia
Bad customer service
I called costumer service and got disconnected right away. I called right back but it never got answered.
Indianapolis, Indiana
Refund
I ordered furniture to y'all through Target, and it's the wrong furniture. How do I go about getting a refund? Do I go to Target?
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFaulty item and not willing to replace
- - Table top is damaged with mismatched wood and wrong length.
- - Table cost £90.99; options: £15 voucher, £9 refund, or replacement; escalation requested.
I ordered 3 tabletops. One of tabletops is completely glued together with a piece of wood that doesn't match 80% of the grain and type of wood in the item as advertised, and it is the wrong length.
It looks awful! I sent pictures of it to the customer service asking for a replacement.
The table top was £90.99.
The customer service offered to chose from the following:
- A £15 voucher for use on a future purchase
- A partial refund of £9
- A part replacement for the damaged components
Excuse me! How is that reasonable?
I paid £90.99 for the table top that is not fit for purpose! Now I can't finish my studio as I have two matching tabletops and an absolutely useless one!
I wrote back to customer service asking to be escalated to management level with my request but have not heard back.
User's recommendation: Avoid!
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Verified ReviewerDefective product and refusal to accept a return
- - Ordered 9 teak director chairs; one arrived damaged with rough finish, glue and scratches, sawdust; assembly was impossible; return denied.
Ordered 9 teak directors chairs for our patio. Received the furniture three days ago and immediately unboxed one of the chairs.
I was deeply disappointed in the craftsmanship. Sawdust still covered the product. Yet the sanding job was hit or miss as there were many rough spots on the wood, globs of glue, glue stains, scratches and tool marks. Nevertheless, I proceeded to try to assemble the chair with the cloth seat and back provided.
This requires forcing dowel rods through the sleeves in the sides of the seat and a slot in the wood so that when the seat is opened, the rods hold the material in place and the seat is formed. This task was nearly impossible. The channels were poorly routed so that there were snags all along the channel. This resulted in the material bunching.
It took over an hour to assemble the chair. After this ordeal, I decided that I would not spend eight more hours assembling defective products. I wrote to customer service for a return and refund.
They flatly refused even after pictures and repeated communications. Dot not shop with these people.
User's recommendation: Do not shop from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brisbane, Queensland
My item witch was brought for my son's birthday was delivered to the wrong address and signed for by someone other then me
- - The package was delivered to the wrong address and signed for by someone else.
- - I want a refund because this was meant as my son's birthday present.
My package was delivered to the wrong address and signed by somebody other than me it is not my fault this has happened I would like I refund as it was my son birthday present that we never could give him
- Crap customer service
Preferred solution: Full refund
User's recommendation: I will not be purchasing from this company or kogan for that matter
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received order
- - Ordered a bed frame on Aug 30 and haven't received it.
- - The order number was issued, but the account doesn't show the order and it can't be found.
I ordered a bed frame on August 30th. Today is October 6th, still haven't received the bed frame.
I created an account after the order was placed, but it didn't register the order with the new account, which was understandable.
I still received an order number. I just checked the order number today and it says they are unable to find the shipment.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged item
- - Order arrived damaged, with torn box and damaged rabbit hutch.
- - Customer wants to call to learn how to proceed and identify the shipper.
I bought a rabbit, pet rabbit hutch, and it came damaged. I wanted to call to see what I have to do and who was the shipper who did it come through to call and confirm it is pretty much damaged and theres torn sections of the box and the little hutch area for the rabbits is damaged.
Hi there, Thank you for bringing this matter to our attention. Please accept my sincere apologies for the condition of the parcel.
This certainly doesn't reflect the level of service we strive to maintain. To provide you with the appropriate assistance, I kindly ask that you share one of the following details associated with your order: the order (SAP) number, the email address, or the phone number used at the time of purchase.
This will allow me to locate your order and assist you more efficiently. Kind regards, Catalin vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need parts for my shower door and instructions
I bought a VidaXL shower door, and I am missing parts: handle, hinges, I think. I need instructions on how to install it.
User's recommendation: Help
Hi there, Thank you for reaching out and letting us know about the missing parts from your vidaXL shower door. We're sorry to hear that your order arrived incomplete, and we’d like to resolve this for you as quickly as possible.
To assist you further, could you please provide any of the following details so we can locate your order and offer the right support: order (SAP) number, email address or phone number linked to your order.
Once we have this information, we’ll be able to check what’s missing and send you the appropriate instructions and any necessary replacement parts. Kind regards, Catalin vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
- - Furniture broke easily.
- - Pieces are cheap quality.
- - Refunds promised but not issued.
- - Waiting for refund since May; bi-weekly emails.
- - Do not trust these people.
Just don’t buy from them. Really
My furniture broke down easily. I have several pieces from them, all of cheap quality.
Customer service pretends to give you a refund but never does, just emails in circles.
I have been waiting for a refund, emailing them bi-weekly since May (it's September).
Don't trust these people!
- Cute designs and cheap prices
- Products would not last a year
Preferred solution: Price reduction
User's recommendation: Fo not buy their products.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No product received, no refund received!
- - Product arrived damaged/broken.
- - Refund promised on August 11 but not received by August 20.
- - Customer service agent Cristina Curjos had a poor attitude.
The customer service from VidaXL send email with apologies. To contact them.
Hello,
I've ordered a product from you guys and it seems that it arrived damaged, broken. And the DPD didn't even deliver it from the deposit.
Then I've called customer service to get my refund and apparently they've refunded the amount on the 11th of August, now it is the 20th of August and I still do not have my refund.
Plus the lady from customer service had the worst attitude towards me. Her name is Curjos CRISTINA.
Preferred solution: Full refund
User's recommendation: Do NOT RECOMMEND!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGot scammed and am not receiving any adequate help
- - The product was advertised as solid mango wood and Dutch-made.
- - Return costs shipping and disassembly for the buyer.
Since one month, I've been in an absurd mail exchange after buying 11 solid hand-made mango wood cabinets that turned out to be fiberboard! The cabinets were, according to repeated information from customer service, supposed to be made in the Netherlands too, but are made in India.
It's all a fraud, and VidaXL has been nothing but arrogant, withholding any kind of additional specific material/substance information I've repeatedly asked for and not offering to take back the products unless I pay for the shipment (in the case of many pieces of heavy furniture, it's a substantial cost) and take the cabinets apart myself! As if it's not enough, I lost days and money putting the fraudulent cabinets together in the first place!
And the best part!
Even though I've sent photos (attached here) showing it obviously isn't solid wood and them admitting to the fact it's fiberboard, they have the audacity to write that the product descriptions were correct!!! After this month, I'm 100% sure of one thing - VidaXL is a company that is not averse to scamming!
Preferred solution: Full refund
User's recommendation: Vidaxl is a company that is not a stranger to scamming its customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo product received, no money back received!!!
- - The product arrived damaged and was not delivered by DPD.
- - Refund was issued on 11 August and has not been received as of 29 August.
Hello,
I've ordered a product from you guys and it seems that it arrived damaged, broken so DPD didn't even deliver it from the deposit. Then I've called office in Romania to get my refund and apparently they've refunded me on the 11August, today is the 29th of August but I have NOT received any money.
User's recommendation: DO NOT RECOMMEND!!!!!
Wrong part very poor institutions
Instructions unless and wrong parts numbers 17 and 18 sent. When called they are not open and live chat never got back to me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent me to dog kennels damaged and want give me a refund or replacement
- - Two kennels were ordered; one arrived damaged.
- - The other arrived with missing parts.
- - Out hundreds of dollars; BBB SC filing and suit planned.
Order two dog kennels one came damaged the other came with missing parts contact the company and they said they not responsible Im stuck with losing hundreds and hundreds of dollars I have reported this company to the Bad business bureau of South Carolina and Im physically opening up a lawsuit do not buy from this company very bad customer service very poor
Preferred solution: Full refund
User's recommendation: Do not buy from this company
Dear Wallace, Thank you for your feedback and we sincerely apologize for any inconveniences you have experienced with your purchase. We strive for all our products to reach our customers in the best condition, and I am sorry to hear that we fell short of expectations on this occasion.
We appreciate your collaboration into this matter, and we are happy that we could reach a reasonable resolution for you.
As always, please do not hesitate to reach out to us if you have any other questions or concerns. Warm Regards, Stefana / vidaXL
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Verified ReviewerResolved: It feels like i am getting scammed
- - Two items ordered from VidaXL; one was unavailable.
- - The second item showed as on the way.
- - The package never arrived; it was reportedly lost.
Thankfully a day after my review here, i got contacted by another dept of Vida XL and a very helpful employee helped me figure out this confusing situation thoroughly, which was a move i appreciated deeply, because most ''big'' websites would just let me be on communication only with customer support dept which in most cases doesn't have much power. I want to mention that i was constantly on communication with them through email and phone calls and eventually helped me get the refund of my money. Overall this experience was frustrating but to be honest the blame goes to the carrier's error and not to Vida XL.
And the funny thing is ,i got an email from vida XL that my package arrived( i was home all day for it) and i didnt pick it up and i should reschedule a delivery with Packs NL, and Packs NL sent me an email on the SAME time that VIDA XL lost my packet during the sorting process.
If that already doesnt feel like a joke to you, try calling them on the phone and speaking english i am trying 3 days and i managed to talk to someone only once.
My fault from ordering from a dropshipping site
- Terrible carrier
- Terrible customer support
- Packs nl
Preferred solution: Deliver product or service ordered
User's recommendation: dont waste your time, its better to pay 100E to another site
Dear Vasilis, Thank you so much for this feedback. I'm sorry to hear that you've had this experience with us, as this is of course never our intention!
I'll personally look into your case, and reach out to you to ensure that we're able to solve this to the best of our abilities. Kind regards, Evelien - vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGot scammed and am not receiving adequate help
- - Sold as solid hand-made mango wood but found to be fiberboard.
- - No certificates or details; returns not accepted for mounted items; email.
Since one month am in an absurd mail exchange after I bought products that were sold as SOLID HAND-MADE MANGO WOOD but turned out to be fiberboard! The company is not offering any certificates nor detailes I'm asking for nor are they ready to take back the products as they are mounted and stand for the shipmemt! No phone contact, just random incompetent mail answers.
User's recommendation: Never trust Vidaxl!!!!
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Hi Sam, I'm truly sorry to hear about your experience with our teak director's chairs. This is far from the standard of quality and service we aim to provide, and I understand how frustrating and disappointing this must have been for you—especially after investing your time and effort into assembling the product.
We take feedback like yours seriously, and it's clear that in this case, we’ve fallen short.
Please accept our sincere apologies for the condition in which you received your order and for the difficulty you faced during assembly. To ensure this is properly addressed, I’ve sent you a private email so we can discuss the matter further and work toward a resolution that reflects our commitment to your satisfaction.
UPDATE: I'm glad we could work together toward a suitable solution.
We hope that this matter has been resolved to your satisfaction. Kind regards, Catalin/ vidaXL