Company responded
Audelia Kid

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

Cancel

Cancel my prescriptions this is a fraud call me this is *** that you you keep sending this bogus product I will contact the proper authorities if you dont stop send and billing me!!!

View full review

User's recommendation: Cancel my prescripstion

1 comment
Bianca T Moh
vidaXL Response

Hello, Thank you for taking the time to write this review. I have contacted you to resolve this problem to your satisfaction.

Please do not hesitate to contact us for any concern or inquiry, and we will assist you at once. Looking forward to hearing your thoughts.

Have a good day! Kind Regards, Maria, vidaXL.

Company responded
Carolina T Gdn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: My order was send back to the distributor in Netherlands.

vidaXL - My order was send back to the distributor in Netherlands.
vidaXL - My order was send back to the distributor in Netherlands. - Image 2
vidaXL - My order was send back to the distributor in Netherlands. - Image 3
Updated by user Dec 28, 2024

Company fixed the issue and I have been provided with apology. They called me and apologised, offering me a discount on my next order. And getting fully refunded

Original review Dec 13, 2024

Hi! I ordered a Christmas tree from Fyndiq.

The package reached Sweden, but I did not receive any notification by mail or SMS. Usually, the driver calls as well, but I did not receive a call this time. I received a letter from Postnord saying that I had a package which I could pick up before 17/12. However, when I went to the post office, the package was not there.

I tracked the package, and it appears it has returned to Holland. This is a failure on Postnord's part and they suggest that the company should initiate a claim so that you can resend it to me, and they will cover the delivery costs.

View full review

Preferred solution: Full refund

1 comment
Bianca T Moh
vidaXL Response

Hello Carolina, Thank you for taking the time to provide this feedback. We apologize for the issues you have experienced with the Christmas tree you purchased.

As we discussed during our phone call, we are going to refund the order as soon as possible and we hope that your experience with us has improved. Kind regards, Adina, vidaXL Team

Company responded
Gerard Q Cmv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Ma commande n'est pas correct

vidaXL - Ma commande n'est pas correct
vidaXL - Ma commande n'est pas correct - Image 2
Contains 1 confidential file for company representatives
Updated by user Sep 11, 2024

Company fixed the issue and I have been provided with apology.

Original review Aug 27, 2024

L'article commandé est arrivé cassé. Nous sommes en contact par mail, mais la réponse de VidalXL ne me satisfait pas car ils ne me remboursent pas.

J'ai déjà transmis les photos de l'article détérioré ainsi que la preuve faite au transporteur avant l'ouverture du gros carton, car le bris de verre était perceptible. Je voudrais communiquer avec un responsable car je ne suis pas satisfait de cette réponse.

View full review
Loss:
$162
Cons:
  • Tres difficile a joindre par te impossible tres long par mail

Preferred solution: Full refund

1 comment
Bianca T Moh
vidaXL Response

Cher Gerard, Je vous remercie d'avoir pris du temps à parler avec moi par téléphone. Je vous présente nos excuses pour les désagréments rencontrés avec votre commande.

Comme votre souci est en train d'être résolu, je vous informe que je viens de vous envoyer un mail pour vous confirmer les détails de notre conversation téléphonique.

Nous vous remercions et restons dans l'attente de votre retour. Cordialement, Anne, vidaXL

Company responded
dhruvin P Ymc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Damaged product

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I ordered the cabinet and the doors wont place, the screw holes are not there so I cant screw them in. the shelves wont go in and there too loose so they wont tight.

The drawer wont sit in correctly and there is a big gap on the right. Is there any way i can get a replacement for it.

View full review
Loss:
$240

Preferred solution: I would like a replacement please

1 comment
Bianca T Moh
vidaXL Response

Dear Patel, I am sorry to hear that you have received a damaged cabinet, and I will contact you by email to find out your order number as I couldn't identify it with the details you have provided. Once I have the order number, we can find together a favorable solution for you.

I wish you a nice day! Regards, Romina vidaXL

Company responded
Troyce H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The company took $199.00 out of my account

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"I thought that the 3 bottles of vital xl was $39.95 for 3 bottles

And then,to finish the order was to buy 2 bottles of nitrous oxide,that I did not want.

I got ahold of the receptionist that told me NO MONEY was taken out of my account.

So when I checked my bank account,the money was taken out, which he say before that NO MONEY was taken

He said he cancelled my order,but I was charged $199.00 anyway.

I am VERY ANGRY!!!

I was told that he deleted all my information

View full review
Loss:
$199

Preferred solution: Full refund

User's recommendation: NO WAY!!!!

1 comment
Bianca T Moh
vidaXL Response

Hello, Thank you for taking the time to share your experience with us. This is definitely not the kind of experience we want to offer our customers, and we wish to resolve this to your satisfaction.

We want to of course look into this and provide a suitable solution for the case. Therefore, I kindly ask you to contact us directly at webcare_global@vidaxl.com to investigate the issue further. Looking forward to hearing from you.

Wishing you a great rest of the week! Kind Regards, Maria, vidaXL.

Company responded
Robina K Klh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing items

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vidaXL - Missing items

I ordered a TV unit from your website through onbuy.com. My order number is T5FMVRN.

I received my package, but there were just two side cabinets, and the middle one with LED lights was missing. I am very disappointed and stressed. I tried to contact your customer service.

They said they would contact me in 8 hours, but 38 hours have passed and no one has contacted me. Please, can you solve my issue as quickly as possible?

View full review

Preferred solution: Deliver product or service ordered

1 comment
Bianca T Moh
vidaXL Response

Dear Sir/Madam, Thank you for reaching out regarding your order (T5FMVRN). I sincerely apologize for the inconvenience you've experienced with your TV unit and the delay in our response.

We have contacted you privately to assist you further and ensure your issue is resolved as quickly as possible. Your satisfaction is important to us, and we're here to help.

Thank you for your patience. Best regards, Bianca vidaXL

Company responded
Charles H Bsv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Cancel order

Updated by user Feb 02, 2025

Company fixed the issue and I have been provided with full refund.

Original review Feb 02, 2025

I didn't want to spend that much money on the product because I don't have money in my account, so please cancel the order.

View full review

Preferred solution: Full refund

1 comment
Bianca T Moh
vidaXL Response

Hello, Thank you for taking the time to write this review. I am glad to hear the problem has been solved to your satisfaction.

Please do not hesitate to contact us for any concern or inquiry, and we will assist you at once.

Have a good day! Kind Regards, Maria, vidaXL.

Company responded
Troyce H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bentonville, Arkansas

I was told by the receptionist that NO MONEY WAS TAKEN OUT OF MY ACCOUNT,WELL, THAT'S A LIE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I CANCELLED MY ORDER,AND HAVE NOT RECEIVED MY$199.00 BACK WHICH I WAS TOLD THAT THE COMPANY HAD NOT TAKEN ANYTHING OUT OF MY ACCOUNT

View full review

User's recommendation: Don't order it

1 comment
Bianca T Moh
vidaXL Response

Hello, Thank you for taking the time to share your experience with us. I am very sorry to hear you are not satisfied with our service.

We want to of course look into this and provide a suitable solution for the case. Therefore, I kindly ask you to contact us directly at webcare_global@vidaxl.com to investigate the issue further. Looking forward to hearing from you.

Wishing you a great rest of the week! Kind Regards, Maria, vidaXL.

Company responded
Troyce H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Want my refund

I already filled this out; I'm not going to keep writing it down. I just want my refund.

I was told that no money was taken out, but that is incorrect. I had one hundred and ninety-nine dollars taken out of my account when I was told that no money was taken.

This is not true. So, please give me my money back.

View full review
Loss:
$199

Preferred solution: Full refund

1 comment
Bianca T Moh
vidaXL Response

Hello, Thank you for taking the time to share your experience with us. This is definitely not the kind of experience we want to offer our customers, and we wish to resolve this to your satisfaction.

We want to of course look into this and provide a suitable solution for the case. Therefore, I have contacted you at your preferred e-mail address to ask for more details about your order. Looking forward to your response.

Wishing you a great rest of the week! Kind Regards, Maria, vidaXL.

Company responded
Shena Amc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbus, Ohio

I never received my product. It’s been two months.

I never received my product and the only way you can help me is by sending me my product. Its been two months I paid for it.

You took it off my credit card.

Im not pissed cause I havent got to try the product. Please send me the product.

View full review

User's recommendation: I can’t recommend anything. I haven’t received it my order.

1 comment
Bianca T Moh
vidaXL Response

Hello, Thank you for taking the time to write this review. I am very sorry you have not received your product.

I have contacted you at your preferred e-mail address to discuss this matter in detail. Looking forward to your response.

Have a good day! Kind Regards, Maria, vidaXL.

Company responded
Charles H Bsv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel order

I don't want it, I can't afford it. I want to cancel my recent order.

Please stop the order for me as soon as possible. I don't want it.

View full review

Preferred solution: Full refund

1 comment
Bianca T Moh
vidaXL Response

Hello, Thank you for taking the time to write this review. I am very sorry you wish to cancel your order.

Upon checking, there is no order registered with your e-mail address. Do not hesitate to contact us for any concern or inquiry.

Have a good day! Kind Regards, Maria, vidaXL.

Company responded
Carolina T Gdn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My order was send back to the distributor in Netherlands.

Vida XL is not responding to my emails, now 3 days since my first email. I call, but it's not possible to reach that number. I'm really disappointed with the customer service.

View full review

Preferred solution: Deliver product or service ordered

1 comment
Bianca T Moh
vidaXL Response

Hello Carolina, Thank you for contacting us again. We have already discussed a resolution for the issue you've experienced and hope that you will be satisfied in the end. Kind regards, Adina, vidaXL team

Company responded
Enrique D Cja

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To confirm my orderi

No anser was given to my question.

I need to know if my order was received. What telephone number should I call to confirm my order.

Where can I see the confirmation of my or my order for Vital xl?

View full review
Pros:
  • Is there a health danger for vital xl

Preferred solution: Deliver product or service ordered

1 comment
Bianca T Moh
vidaXL Response

Dear Enrique, Thank you for reaching out to us. You can always check the status of your order through your customer account.

I have tried to locate your order in our system using your name, email address, and phone number, but unfortunately, I was unable to find it. Could you please email us at : "feedback@vidaxl.co.uk" with your order number? This will help us address your concerns promptly.

We look forward to your reply and wish you a wonderful day! Kind regards, Razvan ,Team vidaXL

Company responded
Bralen Wtc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

My delivery is lost and on form you send I can’t tile to fill it

I havent received it is delivered somewhere else I was send the form to fill but you can not fill the form boxes not let me to pres and write

View full review
1 comment
Bianca T Moh
vidaXL Response

Dear Coustomer, We sincerely apologize for the inconvenience caused by the issue with your order/delivery. We understand how frustrating it must be to find that your order was delivered to the wrong location.

Unfortunately, this was due to circumstances beyond our control, and we deeply regret the impact it has had on your experience. After reviewing your order, I noticed that one of my colleagues has already reached out to you regarding this matter and proposed a few potential solutions. We hope these will help resolve the situation to your satisfaction. If you have any further questions or need additional assistance, please don’t hesitate to let us know.

We are here to help. Thank you for your understanding.

Wishing you a wonderful day! Kind regards, Razvan / vidaXL

Company responded
Anonymous
map-marker Zurich, Zurich

RETOURENSCGEUN

Sehr geehrte Damen und Herren,

Es war etwas schwierig Kontakt zu Ihnen herzustellen. Dann hat Ihr Herr Alex Gonzales sich sehr bemüht und uns sehr gut geholfen.

Unser Anliegen wurde zur vollsten Zufriedenheit gelöst und wir danken Ihnen sehr für den hervorragenden Kundendienst.

Mit freundlichen Grüssen

Toni Membrini

View full review
1 comment
Bianca T Moh
vidaXL Response

Sehr geehrter Herr Toni Membrini, vielen Dank für Ihre Bewertung. Wir freuen uns sehr zu hören, dass Sie mit unserem Service zufrieden waren und Ihr Anliegen zu Ihrer Zufriedenheit geklärt werden konnte.

Bitte zögern Sie nicht uns zu kontaktieren, wenn Sie weitere Fragen oder Anliegen haben.

Ich wünsche Ihnen einen angenehmen Tag. Mit freundlichen Grüßen, Sarah vidaXL Kundenservice

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