vidaXL
vidaXL Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
vidaXL has 3.7 star rating based on 7 customer reviews. Consumers are mostly neutral.
17% of users would likely recommend vidaXL to a friend or colleague.
- Rating Distribution
Pros: No pros, No any pros, Nice product.
Cons: Damaged products, No customer service, No delivery.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
vidaXL has 3.7 star rating based on 7 customer reviews. Consumers are mostly neutral.
17% of users would likely recommend vidaXL to a friend or colleague.
- Rating Distribution
Pros: No pros, No any pros, Nice product.
Cons: Damaged products, No customer service, No delivery.Recent recommendations regarding this business are as follows: "dont waste your time, its better to pay 100E to another site", "Cancel my prescripstion", "I can’t recommend anything. I haven’t received it my order.", "NO WAY!", "Don't order it".
Most users ask vidaXL for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
It feels like i am getting scammed
i ordered 2 things from VidaXl, i got an email straight away that eventually they dont have one of the items i ordered( but it still was on their website), and the following day i got a track&trace link that showed my 2nd item ''on its way'' with the addition of:delivery no longer than ** March'' Of course the package NEVER arrived the day or the next day mentioned.
And the funny thing is ,i got an email from vida XL that my package arrived( i was home all day for it) and i didnt pick it up and i should reschedule a delivery with Packs NL, and Packs NL sent me an email on the SAME time that VIDA XL lost my packet during the sorting process.
If that already doesnt feel like a joke to you, try calling them on the phone and speaking english i am trying 3 days and i managed to talk to someone only once.
My fault from ordering from a dropshipping site
- Terrible customer support
- Terrible carrier
- Packs nl
Preferred solution: Deliver product or service ordered
User's recommendation: dont waste your time, its better to pay 100E to another site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: My order was send back to the distributor in Netherlands.
Company fixed the issue and I have been provided with apology. They called me and apologised, offering me a discount on my next order. And getting fully refunded
Hi! I ordered a Christmas tree from Fyndiq.
The package reached Sweden, but I did not receive any notification by mail or SMS. Usually, the driver calls as well, but I did not receive a call this time. I received a letter from Postnord saying that I had a package which I could pick up before 17/12. However, when I went to the post office, the package was not there.
I tracked the package, and it appears it has returned to Holland. This is a failure on Postnord's part and they suggest that the company should initiate a claim so that you can resend it to me, and they will cover the delivery costs.
Preferred solution: Full refund
Hello Carolina, Thank you for taking the time to provide this feedback. We apologize for the issues you have experienced with the Christmas tree you purchased.
As we discussed during our phone call, we are going to refund the order as soon as possible and we hope that your experience with us has improved. Kind regards, Adina, vidaXL Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Virginia Beach, Virginia
Resolved: I would like to return one of the plows
Company fixed the issue and I have been provided with apology.
Good quality on the plows, but one of them is damaged. So for now, I'd like my money back around $183.
Good company mistakes happen, but I'd still like my money back. $183.
Dear Customer, Thank you for reaching out and sharing your feedback. We’re sorry to hear that one of the plows arrived damaged, and we truly appreciate your patience and understanding.
As mentioned earlier, we have contacted you privately to discuss this matter further and find the best possible solution for you. Please feel free to check your messages and get back to us at your earliest convenience. Looking forward to resolving this for you.
Wishing you a wonderful day! Kind regards, vidaXL team
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Ma commande n'est pas correct
Company fixed the issue and I have been provided with apology.
L'article commandé est arrivé cassé. Nous sommes en contact par mail, mais la réponse de VidalXL ne me satisfait pas car ils ne me remboursent pas.
J'ai déjà transmis les photos de l'article détérioré ainsi que la preuve faite au transporteur avant l'ouverture du gros carton, car le bris de verre était perceptible. Je voudrais communiquer avec un responsable car je ne suis pas satisfait de cette réponse.
- Tres difficile a joindre par te impossible tres long par mail
Preferred solution: Full refund
Cher Gerard, Je vous remercie d'avoir pris du temps à parler avec moi par téléphone. Je vous présente nos excuses pour les désagréments rencontrés avec votre commande.
Comme votre souci est en train d'être résolu, je vous informe que je viens de vous envoyer un mail pour vous confirmer les détails de notre conversation téléphonique.
Nous vous remercions et restons dans l'attente de votre retour. Cordialement, Anne, vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cancel order
Company fixed the issue and I have been provided with full refund.
I didn't want to spend that much money on the product because I don't have money in my account, so please cancel the order.
Preferred solution: Full refund
Hello, Thank you for taking the time to write this review. I am glad to hear the problem has been solved to your satisfaction.
Please do not hesitate to contact us for any concern or inquiry, and we will assist you at once.
Have a good day! Kind Regards, Maria, vidaXL.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged product
I ordered the cabinet and the doors wont place, the screw holes are not there so I cant screw them in. the shelves wont go in and there too loose so they wont tight.
The drawer wont sit in correctly and there is a big gap on the right. Is there any way i can get a replacement for it.
Preferred solution: I would like a replacement please
Dear Patel, I am sorry to hear that you have received a damaged cabinet, and I will contact you by email to find out your order number as I couldn't identify it with the details you have provided. Once I have the order number, we can find together a favorable solution for you.
I wish you a nice day! Regards, Romina vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
You shipped me 2 items. I only ordered one...
I ordered one plow for my snow. Thrower, and you guys set me 2 I would like to send 2nd one back.
I don't know how and get a refund for the second one. You sent me the first one I'll keep though.
Hello, Thank you for taking the time to share your experience with us. This is definitely not the kind of experience we want to offer our customers, and we wish to resolve this to your satisfaction.
We want to of course look into this and provide a suitable solution for the case. Therefore, I have contacted you at your preferred e-mail address to ask for more details about your order. Looking forward to your response.
Wishing you a wonderful day! Kind Regards, vidaXL team.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe company took $199.00 out of my account
"I thought that the 3 bottles of vital xl was $39.95 for 3 bottles
And then,to finish the order was to buy 2 bottles of nitrous oxide,that I did not want.
I got ahold of the receptionist that told me NO MONEY was taken out of my account.
So when I checked my bank account,the money was taken out, which he say before that NO MONEY was taken
He said he cancelled my order,but I was charged $199.00 anyway.
I am VERY ANGRY!!!
I was told that he deleted all my information
Preferred solution: Full refund
User's recommendation: NO WAY!!!!
Hello, Thank you for taking the time to share your experience with us. This is definitely not the kind of experience we want to offer our customers, and we wish to resolve this to your satisfaction.
We want to of course look into this and provide a suitable solution for the case. Therefore, I kindly ask you to contact us directly at webcare_global@vidaxl.com to investigate the issue further. Looking forward to hearing from you.
Wishing you a great rest of the week! Kind Regards, Maria, vidaXL.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing items
I ordered a TV unit from your website through onbuy.com. My order number is T5FMVRN.
I received my package, but there were just two side cabinets, and the middle one with LED lights was missing. I am very disappointed and stressed. I tried to contact your customer service.
They said they would contact me in 8 hours, but 38 hours have passed and no one has contacted me. Please, can you solve my issue as quickly as possible?
Preferred solution: Deliver product or service ordered
Dear Sir/Madam, Thank you for reaching out regarding your order (T5FMVRN). I sincerely apologize for the inconvenience you've experienced with your TV unit and the delay in our response.
We have contacted you privately to assist you further and ensure your issue is resolved as quickly as possible. Your satisfaction is important to us, and we're here to help.
Thank you for your patience. Best regards, Bianca vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel order
I don't want it, I can't afford it. I want to cancel my recent order.
Please stop the order for me as soon as possible. I don't want it.
Preferred solution: Full refund
Hello, Thank you for taking the time to write this review. I am very sorry you wish to cancel your order.
Upon checking, there is no order registered with your e-mail address. Do not hesitate to contact us for any concern or inquiry.
Have a good day! Kind Regards, Maria, vidaXL.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Cancel
Cancel my prescriptions this is a fraud call me this is *** that you you keep sending this bogus product I will contact the proper authorities if you dont stop send and billing me!!!
User's recommendation: Cancel my prescripstion
Hello, Thank you for taking the time to write this review. I have contacted you to resolve this problem to your satisfaction.
Please do not hesitate to contact us for any concern or inquiry, and we will assist you at once. Looking forward to hearing your thoughts.
Have a good day! Kind Regards, Maria, vidaXL.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bentonville, Arkansas
I was told by the receptionist that NO MONEY WAS TAKEN OUT OF MY ACCOUNT,WELL, THAT'S A LIE
I CANCELLED MY ORDER,AND HAVE NOT RECEIVED MY$199.00 BACK WHICH I WAS TOLD THAT THE COMPANY HAD NOT TAKEN ANYTHING OUT OF MY ACCOUNT
User's recommendation: Don't order it
Hello, Thank you for taking the time to share your experience with us. I am very sorry to hear you are not satisfied with our service.
We want to of course look into this and provide a suitable solution for the case. Therefore, I kindly ask you to contact us directly at webcare_global@vidaxl.com to investigate the issue further. Looking forward to hearing from you.
Wishing you a great rest of the week! Kind Regards, Maria, vidaXL.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant my refund
I already filled this out; I'm not going to keep writing it down. I just want my refund.
I was told that no money was taken out, but that is incorrect. I had one hundred and ninety-nine dollars taken out of my account when I was told that no money was taken.
This is not true. So, please give me my money back.
Preferred solution: Full refund
Hello, Thank you for taking the time to share your experience with us. This is definitely not the kind of experience we want to offer our customers, and we wish to resolve this to your satisfaction.
We want to of course look into this and provide a suitable solution for the case. Therefore, I have contacted you at your preferred e-mail address to ask for more details about your order. Looking forward to your response.
Wishing you a great rest of the week! Kind Regards, Maria, vidaXL.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Ohio
I never received my product. It’s been two months.
I never received my product and the only way you can help me is by sending me my product. Its been two months I paid for it.
You took it off my credit card.
Im not pissed cause I havent got to try the product. Please send me the product.
User's recommendation: I can’t recommend anything. I haven’t received it my order.
Hello, Thank you for taking the time to write this review. I am very sorry you have not received your product.
I have contacted you at your preferred e-mail address to discuss this matter in detail. Looking forward to your response.
Have a good day! Kind Regards, Maria, vidaXL.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order was send back to the distributor in Netherlands.
Vida XL is not responding to my emails, now 3 days since my first email. I call, but it's not possible to reach that number. I'm really disappointed with the customer service.
Preferred solution: Deliver product or service ordered
Hello Carolina, Thank you for contacting us again. We have already discussed a resolution for the issue you've experienced and hope that you will be satisfied in the end. Kind regards, Adina, vidaXL team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo confirm my orderi
No anser was given to my question.
I need to know if my order was received. What telephone number should I call to confirm my order.
Where can I see the confirmation of my or my order for Vital xl?
- Is there a health danger for vital xl
Preferred solution: Deliver product or service ordered
Dear Enrique, Thank you for reaching out to us. You can always check the status of your order through your customer account.
I have tried to locate your order in our system using your name, email address, and phone number, but unfortunately, I was unable to find it. Could you please email us at : "feedback@vidaxl.co.uk" with your order number? This will help us address your concerns promptly.
We look forward to your reply and wish you a wonderful day! Kind regards, Razvan ,Team vidaXL
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Dear Vasilis, Thank you so much for this feedback. I'm sorry to hear that you've had this experience with us, as this is of course never our intention!
I'll personally look into your case, and reach out to you to ensure that we're able to solve this to the best of our abilities. Kind regards, Evelien - vidaXL