vidaXL

I ordered 3 tabletops. One of tabletops is completely glued together with a piece of wood that doesn't match 80% of the grain and type of wood in the item as advertised, and it is the wrong length.

It looks awful! I sent pictures of it to the customer service asking for a replacement.

The table top was £90.99.

The customer service offered to chose from the following:

- A £15 voucher for use on a future purchase

- A partial refund of £9

- A part replacement for the damaged components

Excuse me! How is that reasonable?

I paid £90.99 for the table top that is not fit for purpose! Now I can't finish my studio as I have two matching tabletops and an absolutely useless one!

I wrote back to customer service asking to be escalated to management level with my request but have not heard back.

Ordered 9 teak directors chairs for our patio. Received the furniture three days ago and immediately unboxed one of the chairs.

I was deeply disappointed in the craftsmanship. Sawdust still covered the product. Yet the sanding job was hit or miss as there were many rough spots on the wood, globs of glue, glue stains, scratches and tool marks. Nevertheless, I proceeded to try to assemble the chair with the cloth seat and back provided.

This requires forcing dowel rods through the sleeves in the sides of the seat and a slot in the wood so that when the seat is opened, the rods hold the material in place and the seat is formed. This task was nearly impossible. The channels were poorly routed so that there were snags all along the channel. This resulted in the material bunching.

It took over an hour to assemble the chair. After this ordeal, I decided that I would not spend eight more hours assembling defective products. I wrote to customer service for a return and refund.

They flatly refused even after pictures and repeated communications. Dot not shop with these people.

Since one month, I've been in an absurd mail exchange after buying 11 solid hand-made mango wood cabinets that turned out to be fiberboard! The cabinets were, according to repeated information from customer service, supposed to be made in the Netherlands too, but are made in India.

It's all a fraud, and VidaXL has been nothing but arrogant, withholding any kind of additional specific material/substance information I've repeatedly asked for and not offering to take back the products unless I pay for the shipment (in the case of many pieces of heavy furniture, it's a substantial cost) and take the cabinets apart myself! As if it's not enough, I lost days and money putting the fraudulent cabinets together in the first place!

And the best part!

Even though I've sent photos (attached here) showing it obviously isn't solid wood and them admitting to the fact it's fiberboard, they have the audacity to write that the product descriptions were correct!!! After this month, I'm 100% sure of one thing - VidaXL is a company that is not averse to scamming!