vidaXL
vidaXL Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
vidaXL has 3.8 star rating based on 9 customer reviews. Consumers are mostly neutral.
17% of users would likely recommend vidaXL to a friend or colleague.
- Rating Distribution
Pros: No pros, No any pros, Nice product.
Cons: Damaged products, No customer service, No delivery.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
vidaXL has 3.8 star rating based on 9 customer reviews. Consumers are mostly neutral.
17% of users would likely recommend vidaXL to a friend or colleague.
- Rating Distribution
Pros: No pros, No any pros, Nice product.
Cons: Damaged products, No customer service, No delivery.Recent recommendations regarding this business are as follows: "Buy elsewhere!", "Do not accept that the driver uses excuse that you weren’t home.", "0", "Nie wieder", "Do not buy from this company".
Most users ask vidaXL for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Save your money! Save your time!
Just finished after 2 hours of assembling the VidaXL.com trellis with planter boxes. What a waste of money!
The wood is extremely poor quality and soft, holes were only predrilled on one side of uprights and none where the hardware strapping goes, and knots in at least 2 wood pieces (precisely where drilling was needed) caused splitting! Itll be miraculous if this piece of junk last a single summer. Save your time!
Save your money! Purchase something different that you pick out in person instead of online.
- Attractive product
- And not well-prepared
- Low-quality materials
- Instructions
User's recommendation: Buy elsewhere!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent me to dog kennels damaged and want give me a refund or replacement
Order two dog kennels one came damaged the other came with missing parts contact the company and they said they not responsible Im stuck with losing hundreds and hundreds of dollars I have reported this company to the Bad business bureau of South Carolina and Im physically opening up a lawsuit do not buy from this company very bad customer service very poor
Preferred solution: Full refund
User's recommendation: Do not buy from this company
Dear Wallace, Thank you for your feedback and we sincerely apologize for any inconveniences you have experienced with your purchase. We strive for all our products to reach our customers in the best condition, and I am sorry to hear that we fell short of expectations on this occasion.
We appreciate your collaboration into this matter, and we are happy that we could reach a reasonable resolution for you.
As always, please do not hesitate to reach out to us if you have any other questions or concerns. Warm Regards, Stefana / vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: It feels like i am getting scammed
Thankfully a day after my review here, i got contacted by another dept of Vida XL and a very helpful employee helped me figure out this confusing situation thoroughly, which was a move i appreciated deeply, because most ''big'' websites would just let me be on communication only with customer support dept which in most cases doesn't have much power. I want to mention that i was constantly on communication with them through email and phone calls and eventually helped me get the refund of my money. Overall this experience was frustrating but to be honest the blame goes to the carrier's error and not to Vida XL.
And the funny thing is ,i got an email from vida XL that my package arrived( i was home all day for it) and i didnt pick it up and i should reschedule a delivery with Packs NL, and Packs NL sent me an email on the SAME time that VIDA XL lost my packet during the sorting process.
If that already doesnt feel like a joke to you, try calling them on the phone and speaking english i am trying 3 days and i managed to talk to someone only once.
My fault from ordering from a dropshipping site
- Packs nl
- Terrible carrier
- Terrible customer support
Preferred solution: Deliver product or service ordered
User's recommendation: dont waste your time, its better to pay 100E to another site
Dear Vasilis, Thank you so much for this feedback. I'm sorry to hear that you've had this experience with us, as this is of course never our intention!
I'll personally look into your case, and reach out to you to ensure that we're able to solve this to the best of our abilities. Kind regards, Evelien - vidaXL
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Relaxzetel van enkele weken stuk
Geen contact gehad met vida xl . Onze elektrische relaxzetel die enkele weken geleden geleverd werd is reeds stuk.
- Geen
- Al 2 de keer problemen met een relaxzetel en telefonisch niet bereikbaar
Preferred solution: Vervanging van de kapotte zetel
Beste Patricia, Bedankt voor je beoordeling. Wat vervelend dat je relaxzetel al defect is, dit is natuurlijk niet de bedoeling.
Zojuist heb je een email van mij ontvangen zodat ik dit voor je op kan pakken! Met vriendelijke groet, Evelien - vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: My order was send back to the distributor in Netherlands.
Company fixed the issue and I have been provided with apology. They called me and apologised, offering me a discount on my next order. And getting fully refunded
Hi! I ordered a Christmas tree from Fyndiq.
The package reached Sweden, but I did not receive any notification by mail or SMS. Usually, the driver calls as well, but I did not receive a call this time. I received a letter from Postnord saying that I had a package which I could pick up before 17/12. However, when I went to the post office, the package was not there.
I tracked the package, and it appears it has returned to Holland. This is a failure on Postnord's part and they suggest that the company should initiate a claim so that you can resend it to me, and they will cover the delivery costs.
Preferred solution: Full refund
Hello Carolina, Thank you for taking the time to provide this feedback. We apologize for the issues you have experienced with the Christmas tree you purchased.
As we discussed during our phone call, we are going to refund the order as soon as possible and we hope that your experience with us has improved. Kind regards, Adina, vidaXL Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Virginia Beach, Virginia
Resolved: I would like to return one of the plows
Company fixed the issue and I have been provided with apology.
Good quality on the plows, but one of them is damaged. So for now, I'd like my money back around $183.
Good company mistakes happen, but I'd still like my money back. $183.
Dear Customer, Thank you for reaching out and sharing your feedback. We’re sorry to hear that one of the plows arrived damaged, and we truly appreciate your patience and understanding.
As mentioned earlier, we have contacted you privately to discuss this matter further and find the best possible solution for you. Please feel free to check your messages and get back to us at your earliest convenience. Looking forward to resolving this for you.
Wishing you a wonderful day! Kind regards, vidaXL team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWare bezahlt ,kommt kein paket
Kundenzufriedenheit heißt 0.
Fühle mich verarscht.
Anwalt schalte ich ein, wenn meine Ware nicht bis Freitag da ist.
Hatte einfach Vertrauen, sehr enttäuscht, schlecht.
- Ware bezahlt kommt nichts
Preferred solution: Deliver product or service ordered
Sehr geehrter Kunde, ich bedaure es das Sie die Lieferung noch nicht erhalten haben. Bitte wenden Sie sich in diesem Fall direkt an unseren Kundenservice sodass Ihnen weitergeholfen werden kann. Mit freundlichen Grüßen vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Offenburg, Baden-Wurttemberg
Paket nicht da
Bestellung kommt nicht,gls sagt Bestellung beschädigt .Was soll der scheiss.paket liegt seit sonntag
User's recommendation: Nie wieder
Sehr geehrter Kunde, wir bedauern es sehr das Sie die Bestellung noch nicht vom Paketdienst bekommen haben. Der Paketdienst sollte das Paket jedoch in Kürze noch an Sie zustellen.
Sollten Sie es dennoch nicht erhalten können Sie sich an unseren Kundenservice wenden. Mit freundlichen Grüßen vidaXL
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Ma commande n'est pas correct
Company fixed the issue and I have been provided with apology.
L'article commandé est arrivé cassé. Nous sommes en contact par mail, mais la réponse de VidalXL ne me satisfait pas car ils ne me remboursent pas.
J'ai déjà transmis les photos de l'article détérioré ainsi que la preuve faite au transporteur avant l'ouverture du gros carton, car le bris de verre était perceptible. Je voudrais communiquer avec un responsable car je ne suis pas satisfait de cette réponse.
- Tres difficile a joindre par te impossible tres long par mail
Preferred solution: Full refund
Cher Gerard, Je vous remercie d'avoir pris du temps à parler avec moi par téléphone. Je vous présente nos excuses pour les désagréments rencontrés avec votre commande.
Comme votre souci est en train d'être résolu, je vous informe que je viens de vous envoyer un mail pour vous confirmer les détails de notre conversation téléphonique.
Nous vous remercions et restons dans l'attente de votre retour. Cordialement, Anne, vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cancel order
Company fixed the issue and I have been provided with full refund.
I didn't want to spend that much money on the product because I don't have money in my account, so please cancel the order.
Preferred solution: Full refund
Hello, Thank you for taking the time to write this review. I am glad to hear the problem has been solved to your satisfaction.
Please do not hesitate to contact us for any concern or inquiry, and we will assist you at once.
Have a good day! Kind Regards, Maria, vidaXL.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged product
I ordered the cabinet and the doors wont place, the screw holes are not there so I cant screw them in. the shelves wont go in and there too loose so they wont tight.
The drawer wont sit in correctly and there is a big gap on the right. Is there any way i can get a replacement for it.
Preferred solution: I would like a replacement please
Dear Patel, I am sorry to hear that you have received a damaged cabinet, and I will contact you by email to find out your order number as I couldn't identify it with the details you have provided. Once I have the order number, we can find together a favorable solution for you.
I wish you a nice day! Regards, Romina vidaXL
Doetinchem, Gelderland
Delivery
The driver didnt deliver my bed to my house.
I spoke to the logistics company and they arranged for immediate delivery.
User's recommendation: Do not accept that the driver uses excuse that you weren’t home.
Dear customer, Thank you for your feedback! I'm sorry to hear that you had issues with the delivery of your order.
I'd love to look into this further, so we can avoid issues like these in the future. Would you please be so kind as to reach out to us on feedback@vidaxl.nl so I can do so? Please do include your order number in this email, as this will assure I can assist you as quickly as possible.
Thanks in advance! Kind regards, Evelien - vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
You shipped me 2 items. I only ordered one...
I ordered one plow for my snow. Thrower, and you guys set me 2 I would like to send 2nd one back.
I don't know how and get a refund for the second one. You sent me the first one I'll keep though.
Hello, Thank you for taking the time to share your experience with us. This is definitely not the kind of experience we want to offer our customers, and we wish to resolve this to your satisfaction.
We want to of course look into this and provide a suitable solution for the case. Therefore, I have contacted you at your preferred e-mail address to ask for more details about your order. Looking forward to your response.
Wishing you a wonderful day! Kind Regards, vidaXL team.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe company took $199.00 out of my account
"I thought that the 3 bottles of vital xl was $39.95 for 3 bottles
And then,to finish the order was to buy 2 bottles of nitrous oxide,that I did not want.
I got ahold of the receptionist that told me NO MONEY was taken out of my account.
So when I checked my bank account,the money was taken out, which he say before that NO MONEY was taken
He said he cancelled my order,but I was charged $199.00 anyway.
I am VERY ANGRY!!!
I was told that he deleted all my information
Preferred solution: Full refund
User's recommendation: NO WAY!!!!
Hello, Thank you for taking the time to share your experience with us. This is definitely not the kind of experience we want to offer our customers, and we wish to resolve this to your satisfaction.
We want to of course look into this and provide a suitable solution for the case. Therefore, I kindly ask you to contact us directly at webcare_global@vidaxl.com to investigate the issue further. Looking forward to hearing from you.
Wishing you a great rest of the week! Kind Regards, Maria, vidaXL.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing items
I ordered a TV unit from your website through onbuy.com. My order number is T5FMVRN.
I received my package, but there were just two side cabinets, and the middle one with LED lights was missing. I am very disappointed and stressed. I tried to contact your customer service.
They said they would contact me in 8 hours, but 38 hours have passed and no one has contacted me. Please, can you solve my issue as quickly as possible?
Preferred solution: Deliver product or service ordered
Dear Sir/Madam, Thank you for reaching out regarding your order (T5FMVRN). I sincerely apologize for the inconvenience you've experienced with your TV unit and the delay in our response.
We have contacted you privately to assist you further and ensure your issue is resolved as quickly as possible. Your satisfaction is important to us, and we're here to help.
Thank you for your patience. Best regards, Bianca vidaXL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel order
I don't want it, I can't afford it. I want to cancel my recent order.
Please stop the order for me as soon as possible. I don't want it.
Preferred solution: Full refund
Hello, Thank you for taking the time to write this review. I am very sorry you wish to cancel your order.
Upon checking, there is no order registered with your e-mail address. Do not hesitate to contact us for any concern or inquiry.
Have a good day! Kind Regards, Maria, vidaXL.
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Dear Amy, We really appreciate you taking the time to share your review! Your feedback means so much to us and helps us enhance our service.
At vidaXL, we’re dedicated to delivering outstanding customer service every time! I'm sorry to hear that the product did not fulfill your expectations this time. This is not what we aim for. I'm here to help and I look forward to working towards a resolution together with you.
Therefore, kindly provide us with at least one of the following, so we can identify your order in our system: order number, also known as SAP number, your email address or phone number used when the order was placed.
Have a great day! Kind regards, Catalin-Andrei vidaXL