Contact vidaXL Customer Service
vidaXL Phone Numbers and Emails
Toll-Free Number:
-
(855) 625-8403
vidaXL Emails:
How to Contact vidaXL?
Most Popular Number:
| Total calls: 1 287 | Issues resolved: 41 | Last call: May 15, 2025 |
vidaXL Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
vidaXL Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call vidaXL is 8556258403. 58% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday.
Be prepared for the call as vidaXL may ask you for the following information to identify you as a customer: order id or tracking no, phone number or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
vidaXL Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call vidaXL is 8556258403. 58% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday.
Be prepared for the call as vidaXL may ask you for the following information to identify you as a customer: order id or tracking no, phone number or first and last name.
People call vidaXL mainly because of product/ service, return/ replace, shipping and delivery.
7% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact vidaXL is webcare_cm@vidaxl.com. 48% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
vidaXL Website:
vidaXL Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Van Deventerlaan 31,
Utrecht, Utrecht 3528, NL
Mary Kingsleystraat 1,
Venlo, Limburg 5928 SK, NL
21F South Building, Yinzhou Chamber of Commerce,No.1299,
Yinxian Avenue,, Ningbo, 0000, CN
vidaXL Customer Service Reviews
The rabbit hutch we ordered arrived with rabbit urine stains in patches over all of the parts of wood and some mold, in addition to broken/fraying wood. The customer services were incredibly unhelpful and said there were no problems. Cheap products are not worth it.
How Good is vidaXL's Customer Service?
Summary of vidaXL Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call vidaXL?
Product/ Service Question:
- “Complaining”
- “Problems assembling Vidal xl horizontal screen”
- “Defecte relaxzetel”
Shipping and Delivery Question:
- “Delivery”
- “Never received packages”
- “You shipped me 2 items. I only ordered one...”
Return/ Replace Question:
- “Return”
- “Returns”
- “Return recliner chair”
Request for Information Question:
- “Questions about an product I purchased”
- “About my return”
- “Have question”
Refund Question:
- “Need my refund back on my account ASAP ,!!”
- “Refund”
- “Want my refund”
Payments and Charges Question:
- “Charged more than was shown”
- “Charged more than what was said”
- “Overcharged”
Staff Question:
- “Customer Service”
- “Im an Postnl pakket service. I have here a package of your client to need to be posted but there is no barcode from your client or phone number client details Nijverheidastraat 2d. NL -4143 HM Leerdam”
- “Temporary staffing Mt. Pocono PA”
Activation/ Cancellation Question:
- “Cancel”
- “Cancel order”
- “I CANCELLED MY ORDER,AND HAVE NOT RECEIVED MY$199.00 BACK WHICH I WAS TOLD THAT THE COMPANY HAD NOT TAKEN ANYTHING OUT OF MY ACCOUNT”
Website/ Application Question:
- “I need some to get install the closet i brought from uou”
- “No installation instructions”
- “Installation”
Account Question:
- “Barcode”
- “I cant use de kortingscode DEAK-XL WHY NOT”
Employment Question:
- “Seeking for job”
Other Question:
- “Table”
- “Do not like the chair I received just got the box and not what I wanted”
- “Canopy”
Compare vidaXL Customer Service To
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