Contact vidaXL Customer Service
vidaXL Phone Numbers and Emails
Toll-Free Number:
-
(855) 625-8403
vidaXL Emails:
How to Contact vidaXL?
Most Popular Number:
| Total calls: 1 222 | Issues resolved: 38 | Last call: Feb 3, 2025 |
vidaXL Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
vidaXL Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call vidaXL is 8556258403. 59% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Thursday and Monday, while the shortest are on Sunday.
Be prepared for the call as vidaXL may ask you for the following information to identify you as a customer: order id or tracking no, phone number or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
vidaXL Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call vidaXL is 8556258403. 59% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Thursday and Monday, while the shortest are on Sunday.
Be prepared for the call as vidaXL may ask you for the following information to identify you as a customer: order id or tracking no, phone number or first and last name.
People call vidaXL mainly because of product/ service, return/ replace, shipping and delivery.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact vidaXL is webservice@vidaxl.com. 56% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
vidaXL Website:
vidaXL Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Van Deventerlaan 31,
Utrecht, Utrecht 3528, NL
Mary Kingsleystraat 1,
Venlo, Limburg 5928 SK, NL
21F South Building, Yinzhou Chamber of Commerce,No.1299,
Yinxian Avenue,, Ningbo, 0000, CN
How Good is vidaXL's Customer Service?
Summary of vidaXL Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call vidaXL?
Shipping and Delivery Question:
- “I received wrong parts to build my chair”
- “I never received my product. It’s been two months.”
- “Missing item”
Product/ Service Question:
- “Problem with recliner”
- “Item damaged during shipping. VidaXL stated thus customer will be fully refunded. VidaXL hasn't refunded this customer.”
- “I want to very my product”
Return/ Replace Question:
- “Return of product”
- “Return my order”
- “Return”
Request for Information Question:
- “Speak to live advisor”
- “I want to confirm my Vital XL order”
- “To check if you received my order”
Refund Question:
- “Refund”
- “Want my refund”
- “No refund faulty retuen gazebo 3 months ago”
Staff Question:
- “Customer Service”
- “Im an Postnl pakket service. I have here a package of your client to need to be posted but there is no barcode from your client or phone number client details Nijverheidastraat 2d. NL -4143 HM Leerdam”
- “Temporary staffing Mt. Pocono PA”
Activation/ Cancellation Question:
- “Cancel”
- “Cancel order”
- “I CANCELLED MY ORDER,AND HAVE NOT RECEIVED MY$199.00 BACK WHICH I WAS TOLD THAT THE COMPANY HAD NOT TAKEN ANYTHING OUT OF MY ACCOUNT”
Payments and Charges Question:
- “Overcharged”
- “About payment”
- “Dispute”
Website/ Application Question:
- “I need some to get install the closet i brought from uou”
- “No installation instructions”
- “Installation”
Account Question:
- “Barcode”
- “I cant use de kortingscode DEAK-XL WHY NOT”
Employment Question:
- “Seeking for job”
Other Question:
- “RECEIVED AN EMPTY BOX.”
- “Bestelling”
- “Missing to hinges for my new shed”
Compare vidaXL Customer Service To
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