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Contact vidaXL Customer Service

How to Reach a Person at vidaXL

Verified Contact Information

Toll-Free Number:

  • 1-855-625-8403
Call customer service
Send Message

vidaXL Emails:

Customer Service
designatedagent@vidaxl.com

vidaXL Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular vidaXL Phone Number
1 (855) 625-8403
Average Hold Time
Less than 1 minute
Most Popular vidaXL Email Address
webservice@vidaxl.com
vidaXL Live Agent Availability
57% of callers successfully reach a real person
Issue Resolution Rate
Low (7% reported full resolution)
vidaXL Customer Service Rating
3.6 out of 5
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact vidaXL?

Most Popular Number:

(855) 625-8403
Total calls: 1 356 Issues resolved: 44 Last call: Apr 8, 2026

Many customers of VidaXL prefer to contact VidaXL help team through the official website of VidaXL or seek assistance from the website's Help Center. On VidaXL website, numerous frequently asked questions (FAQs) range from order and payment issues to returning the product and its damages. If you are not able to find a solution to your problem in the FAQ section, you also have the option to get in touch with Vida XL help team through its live chat feature. To access the live chat feature, navigate to the Help Center page on VidaXL's official website. You will find the chat box on the bottom right corner of the page - click on it. VidaXL's virtual assistant, Violet, is available 24/7 to listen to your problem and help you with possible solutions. Alternatively, you can also submit a request by filling out the form available in the Help Center section.

If you need any help regarding the services offered by VidaXL, you can contact VidaXL phone number - 1-855-625-8403. The best part about the VidaXL contact number is that it is available 24 hours a day and seven days a week, which means that no matter what time of the day it is, you can always reach out to the VidaXL's customer service team and have your problem resolved. If, by any means, you cannot reach out to VidaXL contact team using their customer service phone number, there are also other ways to fix your issues. For instance, VidaXL's list of FAQs is an incredible way to improve your problems, and that too all by yourself.

While most people like calling VidaXL customer service number, there are also people who prefer to share their concerns by writing emails to the company. VidaXL help offers its customer service via email as well. So, if you want to contact VidaXL customer service in such a way, you can send your queries to webservice@vidaxl.com. You can write an email mentioning your problems and questions at either email address and get the necessary help. While writing an email, including all the essential details to receive an effective solution to your problems is highly recommended. Also, you should expect to receive the response to your email within 2 to 3 business days because of the high volumes of email queries that VidaXL receives.

PissedConsumer Club

Contact Information

vidaXL Website:

vidaXL Help Center:

Corporate Office Address:

vidaXL LLC
12200 Arrow Route
Rancho Cucamonga, California 91739
United States

Other Info (opening hours):

Other Locations:

Van Deventerlaan 31,

Utrecht, Utrecht 3528, NL


Mary Kingsleystraat 1,

Venlo, Limburg 5928 SK, NL


21F South Building, Yinzhou Chamber of Commerce,No.1299,

Yinxian Avenue,, Ningbo, 0000, CN

More contact details

Summary of vidaXL Customer Service Calls

1.4K TOTAL
CALLS
00:00 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call vidaXL?

Product/ Service Question:

  • “I got the wrong top for my screen house”
  • “Damaged products”
  • “NO INSTRUCTIONS To assemble too many types of bolts screws ordered a double drawer end table wood with black”

Shipping and Delivery Question:

  • “Missing parts”
  • “Missing wrong item delivery”
  • “Delivery cancel”

Return/ Replace Question:

  • “Return authorization”
  • “Return order”
  • “Return”

Request for Information Question:

  • “Trying to contact a human being”
  • “Looking for hooks that fit on solar lights to hook black chains”
  • “Need to speak with a human being”

Refund Question:

  • “Refund”
  • “Hello,I was not called, they've sent me an email saying that I will receive soon my refund, but not a specific day given. I am still waiting.Thank you!”
  • “Need my refund back on my account ASAP ,!!”

Payments and Charges Question:

  • “Over charge”
  • “Charged more than was shown”
  • “Charged more than what was said”

Staff Question:

  • “Dissatisfied with customer service order missing”
  • “Customer Service”
  • “Im an Postnl pakket service. I have here a package of your client to need to be posted but there is no barcode from your client or phone number client details Nijverheidastraat 2d. NL -4143 HM Leerdam”

Activation/ Cancellation Question:

  • “Recent order cancelled”
  • “Cancel”
  • “Cancel order”

Website/ Application Question:

  • “I need some to get install the closet i brought from uou”
  • “No installation instructions”
  • “Installation”

Account Question:

  • “Barcode”
  • “I cant use de kortingscode DEAK-XL WHY NOT”

Employment Question:

  • “Seeking for job”

Other Question:

  • “Missing hardware”
  • “Chair instructions”
  • “No call back received have tried twice”

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